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  XFINITY is your home for the most live sports, giving you access to the sports you love when and where you want. As an XFINITY TV customer, you can enjoy more sports your way - live in HD on your TV, streaming online and even through XFINITY On Demand! It's important to remember, however, that sometimes sports can be subject to  blackout  restrictions. A blackout is when sports teams and leagues (or schools and conferences) prohibit certain games from being seen on certain channels due to ticket sales or games being carried on other channels.   National Football League (NFL) Preseason While select preseason games might appear exclusively on the national networks (CBS, FOX, NBC and ESPN), most preseason games are televised live only on local broadcast stations or regional cable networks. NFL Network (available in the XFINITY Digital Preferred and Sports Entertainment Packages) carries every pre-season game on either a live or delayed basis. On occasion, XFINITY may be required by the NFL or a local team to black out the NFL Network's feed or a pre-season game because a local broadcast station is airing the same game. In this case, you may just need to   change the channel   to find the game you're looking for. Regular Season The local stations upon which regular season games appear are decided by the NFL. Typically, games where the road team is from the National Football Conference (NFC) are shown on FOX, while games where the road team is from the American Football Conference (AFC) are shown on CBS. Normally, the local team is shown on the home team's local FOX or CBS affiliate station whether they're playing at home or away. A local NFL team can also enforce a blackout of its home games under the NFL's blackout policy if the game is not sold out. This generally occurs in very few markets. In addition, six teams play stand-alone, nationally-televised prime time games on Thursdays (CBS and/or NFL Network), Sundays (NBC) and Mondays (ESPN). The Monday and Thursday night games shown on ESPN and the NFL Network are also shown on a local station in the home markets of the participating teams. During the first half of the regular season, Thursday night NFL Network games are also shown live on CBS XFINITY offers   NFL RedZone   in our Sports Entertainment Package. This channel appears only on Sundays during the regular season, and it provides live "look-ins" of all games and extensive highlights so you can see all the big plays, no matter where you are. Postseason All NFL Playoff games are televised nationally, and early-round playoff games are subject to the NFL's blackout policy if a game is not sold out.     Major League Baseball (ML Preseason Few Spring Training games are televised locally or nationally. In the event that the same pre-season game is televised nationally and locally, the national network is blacked out because the game is shown on another channel in the local market. Regular Season Over the course of the MLB's season, nationally-televised games may appear on FOX, ESPN, FS1, FS2, TBS and the MLB Network. Local blackouts of national networks are common because virtually all games are televised in each team's local market either on a local broadcast station or regional cable network. These local/regional airings are never blacked out. This means you will rarely miss your home team games. You may just need to   change the channel   to find the game you're looking for. For an additional fee, you can purchase the   MLB EXTRA INNINGS   Pay Per View (PPV) package, a collection of most of the televised games from other markets. The only games in the MLB EXTRA INNINGS package that are subject to blackout are those also carried by your local station/regional cable network. Postseason All MLB Playoff games are televised nationally, and they are not subject to any blackouts. The schedule is sometimes not determined until the last minute, as one day's television schedule sometimes depends on the outcome of the previous day's game(s).     National Basketball Association (NBA) Preseason Very few preseason games are televised locally or nationally, and none are subject to blackouts. Regular Season Over the course of the NBA's season, nationally-televised games may appear on ABC, ESPN, TNT and NBA TV. All games on ABC will not be shown on any other local broadcast station or regional cable network and are not subject to blackouts. Only some games shown on ESPN and TNT are exclusive to those networks, while others are subject to blackouts because they will be shown on a local station or regional network instead. In addition, all games on NBA TV are subject to blackouts.   Note:   Local and regional airings are never blacked out. You'll just need to   change the channel   to find the game you're looking for. For an additional fee, customers can purchase the   NBA LEAGUE PASS   Pay Per View (PPV) package, a collection of most of the televised games from other markets. The only games in the NBA LEAGUE PASS package that are subject to blackout are those also carried on a local station or regional cable network. Postseason The NBA Playoffs consists of four rounds of games. Games during the first two rounds may be televised locally, regionally or nationally. During these first two rounds, games televised nationally may be blacked out on the national network and shown on a local station or regional network. Games during the third round are shown exclusively on ESPN or TNT, and the NBA Finals are shown exclusively on ABC. Games in the final two rounds are not subject to any blackouts. The schedule is sometimes not determined until the last minute, as one day's schedule sometimes depends on the outcome of the previous day's game(s).     National Hockey League (NHL) Preseason Very few preseason games are televised locally or nationally, and none are subject to blackouts. Regular Season Over the course of the NHL's season, nationally-televised games may appear on NBC, NBC Sports Network (NBCSN) or NHL Network. No games on NBC are subject to blackouts, and they will not be shown on any other local broadcast station or regional cable network. However, only some games on NBCSN are exclusive, which means that others are subject to blackouts when shown on local stations or regional networks. In addition, all games on NHL Network are similarly subject to blackouts.   Note:   These local/regional airings are never blacked out. You'll just need to   change the channel   to find the game you're looking for. For an additional fee, customers can purchase the   NHL Center Ice Pay Per View (PPV) package, a collection of most of the televised games from other markets. The only games in the NHL Center Ice package that are subject to blackout are those also carried on a local station/regional cable network. Postseason The NHL Stanley Cup Playoffs consists of four rounds of games. Games during the first round may be televised locally, regionally or nationally. National television coverage includes the same networks as the regular season with the addition of CNBC. During this opening round, games televised nationally may be blacked out on the national network when they are aired by a local station or regional network. Games during the second, third and final rounds are shown exclusively on NBC, NBCSN and CNBC and are not subject to any blackouts. The schedule is sometimes not determined until the last minute, as one day's schedule sometimes depends on the outcome of the previous day's game(s).     College Sports In recent years, specific schools and college conferences have established their own networks (e.g., Pac 12 Networks, Big 10 Network (BTN) and most recently, the Southeastern Conference's SEC Network). The University of Texas and the University of Notre Dame also have established their own unique television presence on the Longhorn Network and NBC/NBCSN, respectively. The three conference networks experience a logjam of football games on certain Saturdays, and may require an   overflow channel   in order to accommodate simultaneous live games.     More About Finding Your Favorite Sports Games & Teams Overflow Channels   - In many larger markets, the number of games being played at the same time frequently exceeds the number of available channels/networks. When this occurs, the second (or third) simultaneous game will be televised on a part-time, extra channel. To find out what channel a particular game is going to be on or when and where to catch coverage of your favorite team, we recommend that you check the local listings on your on-screen guide or visit team, league, school and conference websites for the most up-to-date information (weather and post-season scheduling can change frequently). For more information on accessing sporting events online, please see   What is TV Everywhere?.
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Question   Can I buy my own DVR or cable box?   Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States.  Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Model # ADB DMX-CT1 Diego, Inc HDDMR7000 Mitsubishi HD-6000 Mitsubishi HD-4001 Motorola HDT300 Samsung GX-SM530CF Sony DHG-HDD 250 Tivo TCD652160 Tivo TCD648250B Tivo TCD658000 Tivo TCD748000 Tivo TCD746320 Tivo TCDA90000 Tivo TCD750500 Tivo TCD848000 Tivo TCD840300 Tivo TCD758250 Tivo TCD846500     Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.   Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.   Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device on your account. To learn more, see our Customer Owned Equipment Policy. http://www.xfinity.com/equipmentpolicy     Some additional detailed information can be found at the links below:   http://customer.comcast.com/help-and-support/cable-tv/about-cablecards/   https://customer.xfinity.com/help-and-support/cable-tv/how-to-get-a-cablecard     Question   What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?   Answer   Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card). However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company. If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.     **NOTE**: The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned.
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Comcast offers a variety of options to self-install your services. Each Self Installation Kit comes with everything you need to quickly and easily set up your devices and activate your services. Read on to learn more about the XFINITY TV Self Installation Kit. Do you have an XFINITY X1 Self Installation Kit? If so, please see   What's Included in an X1 Self Installation Kit.   What's Included in an XFINITY TV Self Installation Kit - Equipment The XFINITY TV Self Installation Kit includes the following: XFINITY digital, HD or HD-DVR TV Box Universal remote control with two AA batteries Coaxial cables (two different lengths) HDMI cable (6 ft.) - for HD and HD-DVR kits only Power cord/supply   What's Included in an XFINITY TV Self Installation Kit - Documentation The XFINITY folder includes the following: Account Information Card. XFINITY TV User Guide. Please see   Self Installation Kit Installation Overview Videos. Remote control programming instructions. Comcast terms and conditions. Additional marketing materials. How To Self-Install XFINITY TV How To Self-Install XFINITY TV   Returning Comcast Self Installation Kit Equipment A pre-paid UPS shipping label is included for returning Comcast equipment: Simply place your equipment to be returned (including any power cords, remote controls or cables that came with the equipment) in the Self Installation Kit box using the bubble wrap or packaging to protect your device. Place the pre-paid UPS label over the original UPS shipping label. Drop off the package anywhere UPS shipments are accepted. Please remember to keep your receipt. You can track the progress of your equipment returning to Comcast via   UPS.com   with the tracking number provided on your receipt. Please allow two weeks for the return to fully process on your account.
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  Comcast offers a variety of options to self-install your services. Each Self Installation Kit comes with everything you need to quickly and easily set up your devices and activate your services. Read on to learn more about the XFINITY X1 Self Installation Kit that is currently available in select markets.   What's Included in an X1 Self Installation Kit - XFINITY TV Equipment TV Box Power cord Remote with two AA batteries Two coaxial cables (two lengths) HDMI cable (HD customers only)   What's Included in an X1 Self Installation Kit - Documentation Getting Started Guide:   Please see   instructions for identifying the equipment in your home. X1 Getting Started Guide   X1 Getting Started Guide   in multiple language (Chinese,   Korean,   Portuguese,   Russian,   Tagalogand   Vietnamese) Xi3 Getting Started Guide Wireless Gateway Getting Started Guide Sequencing Guide   to let you know which TV Box to connect and activate before adding any other devices.   Stickers to assist with installation sequencing.   User Guide:   English   and   Spanish. Activation Information:   Please note that this process can be completed by following the prompts provided on your TV screen. Wireless Gateway User Guide   How To Self-Install X1  How To Self-Install X1   Returning Comcast Self Installation Kit Equipment A pre-paid UPS shipping label is included for returning Comcast Self Installation Kit equipment: Simply place your equipment to be returned (including any power cords, remote controls or cables that came with the equipment) in the Self Installation Kit box using the bubble wrap or packaging to protect your device. Place the pre-paid UPS label over the original UPS shipping label. Drop off the package anywhere UPS shipments are accepted. Please remember to keep your receipt. You can track the progress of your equipment returning to Comcast via   UPS.com   with the tracking number provided on your receipt. Please allow two weeks for the return to fully process on your account. See other convenient options for   returning your equipment to Comcast.
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This resource is used to find programming codes online, on X1 and within the XFINITY My Account app for setting up, syncing and pairing your remote.
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Using the Self-Service feature on non-XFINITY X1 TV Boxes, you can find easy-to-use instructions on how to program an XFINITY remote to devices like TV Boxes, DVD players or audio equipment.   Access the Self Help Screen To access the Self Help screen: Press the   Menu   button on your remote control. Use the arrow keys on the remote to highlight   iTV   on the Main Menu screen. Press the   OK   button. Highlight   Self Help   and press   OK.   Program Your Remote From the   Self Help   screen, scroll down to   Set Up Remote   using the arrow keys on your remote.  Press   OK. Choose the correct remote model and press   OK.   Choose the type of device that you would like to control with your remote:   TV,   DVD Player, etc.   Select the brand of your device.   Follow the step-by-step instructions to program your remote.
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    Many are aware of the announcement made earlier this year about the Netflix Beta Program for our X1 platform. We are happy to announce that the Beta has ended and we are officially releasing the feature into our full production environment. Thank you for all of the feedback that you have provided so far and would love to continue hearing more from you. We’re using this thread to bring prior questions about this subject together and we’ll continue to update as more information is available.   Here are some questions and answers:       How can I access the Netflix app?    There are two options for accessing Netflix content on X1: Netflix is integrated into the browse menus and search functionality of X1. You can even use the voice remote to find and choose the program you want to watch. Once the program is found, just make sure you select the watch with Netflix option under the ways to watch. The other way to access Netflix is press the Xfinity button, select apps, scroll down to the entertainment section and you should be able to see and open Netflix.    How can I tell if my X1 Box is compatible with Netflix?   After you follow the steps above to launch the app you will be prompted with an offer to exchange your X1 TV Box for one that is compatible.   How can I swap my X1 box for one that is compatible?    You will just need to follow the prompts after the step above in order to start the exchange process. Here is a screen shot in how it will look like.  
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Looking for the SEC Network or the SEC alternate channel(s) in your area?    Try the SEC Channel Finder online:   http://www.getsecnetwork.com/   Also check out   https://customer.xfinity.com/local-channel-lineup     SEC Network determines which game will be available on their primary and alternate channels in each area.   If you have SEC Network as a part of your current level of service (meaning you can see the SEC Network on your channel lineup), then you also have access to SEC Alternate channels online and on your mobile device.   https://tv.xfinity.com/   Search for SEC in the upper right search box or via the XFINITY TV app: http://www.xfinity.com/apps.html   or   http://www.espn.com/watchespn/ or via the WatchESPN app http://www.espn.com/watchespn/apps  *SEC Network and SEC Network alternate channels may not be available in all areas. 
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As of, 01/31/2017 at 1:00 PM EST, we are pleased to announce the release of the Xfinity BETA TV app on  ROKU devices.   The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.   What programming and features will be available with the XFINITY TV partner app? XFINITY Guide Live and On Demand programming, including: Local broadcasts Cable programming Premium networks Public, Educational and Governmental (PEG) Channels Cloud DVR recordings   Eligibility: Customers must purchase their own Roku device and device must be on firmware version 7.5 Compatible Roku Devices: Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range) Streaming Stick (3600) Express (3700, 3710) Express+ (3710) Premiere (4620) Premiere+ (4630) Ultra (4640) Roku 4 (4400) Roku 3 (4200, 4230) Roku 2 (4210)                        **Note: The XFINITY TV Beta channel will only appear in the channel store for eligible devices.** XFINITY TV (Legacy or X1) and Internet Customer; or a Stream TV Customer: Legacy or X1 Customer: Requires a Video subscription, and Comcast Internet with Device (No Internet speed tier restrictions) Stream TV Customer: Wireless Gateway Access Required (No Internet speed tier restrictions)                       **Note: Customers of 3rd party Internet Service Providers will be able to use the Roku app in a future phase** Existing XFINITY TV App users are eligible to use the XFINITY TV Partner App - Beta - Roku, with an eligible Roku device. If you are a current XFINITY Internet customer, you don't need any additional equipment because your Internet gateway can also be used as your cable service gateway. If you're not an XFINITY Internet customer, we are working hard to make cable-only gateway equipment available soon. During this Beta phase, due to technical limitations, customers using the XFINITY TV Beta app on Roku (other than Stream customers) can only use that app on secondary TV outlets and will need to have at least one Comcast-provided TV box in their home. You do not have to connect the Comcast-provided TV box and Roku to the same TV.   Getting Started: Once we launch, Customers can access the XFINITY TV Beta App from XFINITY Channel in Roku Channel Store Customers will need to activate their device and sign in with XFINITY credentials to enjoy benefits of the XFINITY TV App See Activation Process There will be no additional outlet charge for the Roku device during the Beta trial; standard charges may apply after the trial.   Activation Process: When using the App for the first time, with is the screen you will see when you launch the app. Click the “Get Started” button to continue.   This screen lets you know how to activate/authorize your device. You must go to   xfinity.com/authorize   form a mobile, tablet or desktop device web browser (not from the Roku device).   From the web browser (not the Roku device) enter the six digit code provided form the Roku screen.   From the web browser (not Roku), enter your XFINITY username and password, then select “Sign In”.   Success! The web browser will display a message, that the Roku device screen will update shortly.   Activating device loading screen. Customer has entered activation code and authenticated with XFINITY login. The Roku screen will let you know your device is being activated.   On the Roku device you must select “Yes’ to continue. If you select “No Thanks”, you will go back to step 1. **Note:   Only Cloud DVR users will see the bottom paragraph (under “Terms of Activation”.**   On the Roku device, name your device.   Home Screen on the Roku device. You are now ready to use the App!   Frequently Asked Questions:   What Roku devices can I use the app with?   Eligible devices are listed above. The XFINITY TV Beta channel will only appear in the channel store for eligible devices.   Is there a charge for using a Roku device?   There will be no additional outlet charge during the Beta trial for using a Roku device.   Can Customers return their Set Top Boxes and use a Roku instead?   During the Beta Trial, customers must keep their primary Set Top Box, but additional Set Top Boxes can be returned. They will not receive a Customer Owned and Managed equipment credit because we are not charging an Additional Outlet fee at this time.   I’m an XFINITY X1 Customer. Can I keep my X1 Set Top Boxes?   The Beta App gives you the option of getting Xfinity TV on a Roku device, but if you’re happy with your X1 boxes you can keep them. The X1 entertainment operating system delivers an interactive TV experience. With X1 your voice is your remote control, you can turn your TV into a scoreboard with real-time scores and stats, stream life’s moments live from your smartphone to your TV, and take advantage of built in Apps such as: Comcast Voicemail, XFINITY My Account App, Pandora, Netflix, Weather and Traffic.   Can I take my Roku device to my friend’s house, or vacation home and access XTV Partner App – Roku Beta App?   The Beta App provides access to your in-home Xfinity cable service only.   How many Roku devices can a Customer use?   Customers can stream up to 5 devices simultaneously, with a total of 45 devices registered on the account. The streaming total of 5 simultaneously includes Roku devices, mobile devices (iPad, tablets, phones), and computers.   Does using the XFINITY TV Partner App: Beta – Roku count against my Internet data usage?   No, the Xfinity TV Beta App delivers an in-home cable service over Comcast's cable system, not over the Internet. Therefore, the Beta app usage will not be counted towards your XFINITY Internet monthly data usage.   Can I purchase a Roku device from Comcast?   At the present time, no. Future phases will include the ability to purchase new devices from Comcast.     Wireless Network Connectivity Tips:   For an optimum streaming experience on a Roku device or TV, keep within range of the wireless router. Avoid placing on top of other devices, and keep clear of obstructions. Do not place in an enclosed area or direct sunlight. To receive a stronger wireless signal, try moving or rotating into different positions. Even a few inches can help.     For additional information about the Xfinity TV App on Roku see the following links: https://customer.xfinity.com/help-and-support/xfinity-apps/activate-xfinity-tv-app-on-roku https://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-on-roku-faqs https://customer.xfinity.com/help-and-support/xfinity-apps/navigating-roku-app   To learn more about the Xfinity TV app for Roku and provide feedback, visit   www.xfinity.com/xfinitytvbeta     ***UPDATE 03/22/2017***   The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:   The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku XFINITY customers will now have access to and be able to view purchases University access/support     Join the discussion here: http://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/td-p/2834869
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We are working to improve your experience with our products and services. To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.   All impacted customers with this model are expected to receive additional information and notification via USPS First Class mail and a pre-recorded phone call.   Customers will no longer have access to previously saved recordings once replacing the DVR.   1. What does the set-top box look like?   Here (and below) is a picture of the set-top box we need to replace:       2. How do I return my old set-top box?   Take it to a Comcast Customer Service Center and swap it out for a replacement box.   To locate the nearest Comcast Customer Service Center, go to http://customer.xfinity.com/service-center-locations A customer care agent will provide you a replacement box and give you a receipt for your records. 3. What about the DVR recordings on my old set-top box?  Unfortunately, we’re unable to transfer your current DVR recordings to your new set-top box. We know losing your recordings is frustrating, and for that, we’re sorry. 4. I have some questions. Where can I go?   For additional information, ask in the thread below or give us a call anytime at   1-800-XFINITY.         To provide some additional background, an issue has been identified in which customers who have either the Pace Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are unable to view some XFINITY On Demand content from select content providers. Customers with these specific set-top boxes may be able to view a small number of On Demand programs, but eventually the video will freeze and further attempts to view content will be unsuccessful.     Also - for customers with this set-top box that have DVR service - the Pace Vegas DVR has an 80 GB hard drive which is a fairly small hard drive by today's standards. An 80 GB DVR is able to store about 50 hours of SD programs.    The replacement DVR will have at least twice as much hard drive space available – at least 160 GB and will be able to store about 100 hours of SD programs.   More space = more recordings can be saved.   All times are approximate. Actual recording time varies depending on the type of program being recorded. Recording times are estimates and are not guaranteed.        To join the discussion or for questions about replacing their Pace Vegas SD DVR see here:  http://forums.xfinity.com/t5/Non-X1-Service/Pace-Vegas-SD-DVR-Pace-575-and-577-models/td-p/2567773
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  XFINITY CableCARD Activation and Pairing Online Website   A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at   www.xfinity.com/activatecablecard   as another convenient option.    https://activatecablecard.xfinity.com/cablecardactivate/   Additional functionality is now active with this tool.    The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call.    www.xfinity.com/activatecablecard  
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Effective May 10, 2016, the Ultra High Definition (UHD) Sampler app is now available for download from LG's Smart World on select TV models. Previously only available on select Samsung Smart TV models, the Ultra HD Sampler app allows XFINITY TV customers to watch select UHD (also known as 4K) content on demand with a high-speed Internet connection. However, the app is not designed to replicate the functionality of a set-top box, and linear channels and guide listings are not available. The Ultra HD Sampler app allows customers to:   -Browse and watch 4K content -Set Parental Controls -Enable Closed Captioning -Manage audio preferences   We plan to add more content in the future to bring our customers even more choices. Currently, content features full seasons of the following TV series:   Defiance (Syfy): Season 3 (13 episodes) Outlander (Starz): Season 1 (16 episodes) Playing House (USA): Season 2 (8 episodes) Power (Starz): Seasons 1 and 2 (18 episodes) Suits (USA): Season 5 (10 episodes)   Note: Customers must subscribe to the show's channel (or have an XFINITY TV package that includes the channel) in order to watch the TV show.   The Ultra HD Sampler app is supported on the following Samsung TV models:   2014: HU8500 HU8550 HU9000 HU8700 HU6830   2015: All UHD models only     The Ultra HD Sampler app is also currently supported on the following UHD LG TVs, including all 2016 models: EG9600 UF8600 UF8500 UF7700 UF7690 UF7600 G6, E6, B6 OLED UH9500 UH8500 UH7700 UH6550 UH6500 UH6150 UH6100   Eligible customers must have a primary XFINITY username or a Comcast email address and password. In addition, the customer must: - Be in a market that offers XFINITY On Demand. - Have XFINITY TV with XFINITY On Demand service and a Comcast set-top box or CableCARD connected to at least one TV in their home. - Subscribe to an XFINITY TV package that includes any entitled content (e.g., subscription to USA Network is required to view USA Network content). - Have Internet service. XFINITY Internet is not required; any Internet Service Provider will work. Any Internet connection that can provide speeds greater than 3 Mbps will work, but higher speeds are recommended for better quality. Streaming content will count toward any monthly Internet data usage quota the customer's Internet Service Provider may have.   Additional details here: https://customer.xfinity.com/help-and-support/cable-tv/uhd-sampler-app-on-samsung-smart-tv/   Join the discussion here: http://forums.xfinity.com/t5/On-Demand/Ultra-High-Definition-Sampler-App-Now-Available-on-Select-LG/td-p/2747317  
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Customers who rely on key services—including closed captioning and video description—now have direct access to a specially trained customer support team dedicated to resolving issues of importance to our customers with disabilities. Customers can reach the center between the hours of 8 AM and 12 AM (Eastern Time), seven days a week.     *Web Articles:     Accessibility features section *E-mail:  accessibility@comcast.com *Chat:     Accessibility: Chat Support   Join the discussion here: http://forums.xfinity.com/t5/Accessibility/Accessibility-Assistance-Information/td-p/2790522  
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  As part of the MLB Extra Innings experience, we are launching a new MLB Extra Innings Out of Market feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD! Effective today, April 24,MLB Extra Innings HD Beta will launch nationally. Please note that there is no additional charge for eligible X1 customers who subscribe to MLB Extra Innings, and no action is required to receive this feature. If for some reason you are not able to see this beta, please uplug your box, wait 1 minute, and ten plug it back in.      MLB Extra InningsHD (Beta)" Listing in the X1 Guide: The MLB Extra Innings HD (Beta)" channel is the first MLB listing in the X1 guide above the current MLB EXTRA INNINGS SD channels. Note:   At this time, the MLB Extra Innings HD (Beta)" listing will not be associated with a channel number because this feature is in trial. This means that customers will not see a channel number in the X1 guide and therefore cannot tune to this channel by entering a channel number, as one does not exist.   Selecting   MLB Extra Innings HD (Beta)   from the X1 guide launches the MLB Extra Innings HD (Beta) Collection page with MLB team logos organized by league.   When a customer selects a team logo, the MLB logo will be displayed while validation checks are made to determine if a customer has a subscription to MLB EXTRA INNINGS   and   the game is not subject to blackouts. Note:   If a customer does not have a MLB EXTRA INNINGS subscription, the following XRE 03090 error message will display: "Please try tuning to this channel again. If you’re still having trouble, you may not be subscribed to this channel. Go to xfinity.com and select My Account to add this channel to your lineup."   The MLB EXTRA INNINGS live game will play once verification of MLB EXTRA INNINGS subscription and blackouts are complete and successful.   Note:   The game announcers will be based on the team selected.   Example:   The Boston RedSox are playing the New York Yankees. If the customer selects the   Boston RedSox   logo tile, the game will be shown with RedSox announcers. If the customer selects the   New York Yankees   logo tile, the game will be shown with Yankees announcers. Record, Rewind and Pause functionalities are currently   not   supported for MLB Extra Innings HD Beta games. Note:   This is a temporary experience for our customers. We are working on improving this experience and hope to provide this functionality in the near future.     MLB Extra Innings HD (Beta)" Feature Accessible from Search: MLB Extra Innings HD (Beta) Collection Page: X1 customers can search for MLB Extra Innings HD" and will be presented with the MLB Extra Innings HD (Beta) Collection page, which displays MLB team logos organized by league.   MLB Team Page: X1 customers can also continue to search for a specific team where the team’s live HD game will be available by selecting the MLB Extra Innings HD (Beta) tile on the Team page. Note:   Customers cannot search for specific HD games. Customers can only access the live HD games from the MLB Extra Innings HD (Beta) Collection page or the Team page.     Blackout Information: Blackout restrictions apply to all MLB games offered in the MLB EXTRA INNINGS package. Customers will receive the following message if the live game they are attempting to view is in a blackout: "Sorry, this game is currently blacked out due to league restrictions You may be able to find the game on another channel. Please check the Guide for details."
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  Easy Pair allows you to pair your computer or mobile device (smartphone or tablet) to your XFINITY X1 TV Box without the need to log in with your XFINITY username and password. Once paired, you can easily fling websites and photos/videos from your device to your TV using the X1 Photos Mobile app. Please note that traditional pairing can still be done via the X1 Photos Mobile app; however, you will need your login credentials.   Eligibility: In order to use Easy Pair, you'll need: An X1 TV Box that is Internet capable (RNG-150 boxes not supported). XFINITY Internet service*. *Once a device has been paired, you can send photos/videos using the X1 Photos Mobile app over any Internet or mobile data connection.   How to pair a device: Open the X1 Photos Mobile app on your mobile device. For more information on the X1 Photos Mobile app, see our   FAQs page. Select   Guest. Your pairing code will appear.   Open the Easy Pair app on your TV, then enter the seven-digit pairing code displayed on the X1 Photos Mobile app.   A message confirming that your device has paired will display. You can now send photos/videos to your TV.   How to delete a paired device: Open the Easy Pair app on the TV from which you wish to delete a paired device. Select   Manage Devices. Highlight the   X   icon next to the device you wish to remove, then press   OK   on your remote.   FAQ's: How many TVs can I pair with my devices? You can pair with as many X1 TVs as you like. However, you will need to pair to each TV individually.   How many devices can be paired with an individual TV? Up to 15 devices can be paired to one TV. If you already have 15 devices paired to a single TV, you'll need to delete one paired connection before you can add another. How long does a device remain paired with my TV? One hour, after which time you'll need to re-pair the device. Can I pair with other X1 TVs that are not in my home? Yes. Follow the same process to pair your device to another X1 outside your home. Can guests or friends pair their device with an X1 TV Box in my home? Yes. Follow the same procedure to pair their device to an X1 in your home. My device does not appear in the Manage Devices list. Why? Devices remain paired for one hour. If your device does not appear in the   Manage Devices   list you will need to pair it again. Can content be streamed to my X1 TV from outside the home? Once a device is paired with your TV, content can be sent to the TV from that device whether in or out of the home. You can control access by deleting the paired connection from Manage Devices, or by enabling Parental Controls (Parental Controls > Feature Locks > Applications). Once enabled, you'll need to enter your Parental Control PIN to view the content sent to your X1.   Join the discussion here: http://forums.xfinity.com/t5/X1/Easy-Pair-App-for-X1/td-p/2916657
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The Arris XG1v4 is an HD DVR device that supports HDR10, 4K, and Bluetooth 4.2 capability. (Note: HDR10 4K and Bluetooth will not be supported until later in 2017.) It will be available via professional installation only for new X1 customers, and regions can expect to continue using a mix of XG1s for new X1 installations. It works with the XR2, XR5, and XR11 remotes. This device is currently limited in availability.     Frequently Asked Questions:   How does Bluetooth on the XG1v4 work? XG1v4 devices are equipped with Bluetooth antennas, which allow you to connect a Bluetooth device to stream audio. This feature is currently in Comcast Labs.   What Bluetooth devices are eligible? Currently, only Bluetooth speakers and headphones can be paired with your TV Box.   How many Bluetooth devices can be stored on the XG1v4? You can pair one Bluetooth device; however, your Bluetooth device can be paired to other equipment. For example, the XG1v4 will pair to a speaker, that’s also connected to a laptop. But, if you’ve already paired one device to the XG1v4, you cannot pair another.   Why isn’t a clock included on the XG1v4? The XG1v4 is the next generation video gateway. It features an updated industrial design that aligns with new X1 devices, like the Xi5, as well as future X1 devices.   Do I have to have a 4K TV to receive a XG1v4? Regions can expect to continue using a mix of XG1s for deployment.   Will I receive 4K content if I have a XG1v4? 4K content will not be available at launch. Expected availability of 4K content is later in 2017 through Netflix, and it will require Netflix on X1 (Premium Plan), a XG1v4 and a 4K TV. Later phases of 4K will include select XFINITY On Demand, Live TV and DVR content.    What will devices be named once connected? Device names and device types vary by manufacturer. For example, Bose Comfort 35 headset will appear as "Bose QuietComfort 35".   Can I request a XG1v4? Initially, XG1v4 devices will only be available to new X1 customers, installed on a professional installation basis only.     Features:   Bluetooth, 4.2 Supports HDR10, 4K (Note: HDR10 and 4K will not be supported until later in 2017.) Input/Output: HMDI Out, Ethernet No component, No composite No power/front panel button No clock Six Tuners/DVR: 500 GB Hard Drive Supports XR2, XR5, XR11 remotes     Device Specifications:   Manufacturer: Arris Model Number: AX014ANM; AX014ANC Device Type: Digital Video Recorder Device Dimensions: 10.63 in W x 6.34 in D x 1.18 in H   Front Rear   Join the discussion here:  http://forums.xfinity.com/t5/X1/XG1v4-TV-Box/td-p/2907630  
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We're introducing a new way to interact with your channel lineup that will make it easier to find the entertainment you love and help discover new favorites. With this change, channels from 1-999 aren't going anywhere. Channels 1000-1999 will be organized by category, so networks with similar programming - like news networks, sports networks, and kids' networks - will be grouped together into channel neighborhoods to make browsing easier.   This channel lineup, also known as Channel Neighborhoods, was developed to make it easier for our customers to find their favorite shows by organizing networks in neighborhoods beginning with channel 1000. At this time, there will be no changes to channels 1-999 and customers can continue to find their channels and record their shows in the same manner they do today.   Frequently Asked Questions: Will the new channel lineup increase my bill?   The new channel lineup will not affect your bill.   Are you removing any of my channels?   As part of these lineup changes, we have no plans to remove any channels you have now.   Will this new channel lineup affect my DVR recordings?   If you're an XFINITY X1 customer, your DVR recordings, favorites and parental controls won't be affected, so you won't have to do a thing. If you don't have X1, you'll need to update your favorites.   Will the Spanish-language channels move?   Some of your favorite Spanish-language networks will be moving into the new channel neighborhoods, including soccer networks and broadcasters. If I have XFINITY X1, will my Voice Remote still work?   Yes, but channels 1000+ will only be seen as options in your channel guide. You won't be redirected to those channels automatically.   Are all TV boxes compatible with the new channel lineup?   Most TV boxes are compatible with the new channel lineup. However, if you have a DCT-2000 series TV box, you'll continue your SD-only experience, just as you do today. If you have a DTA (SD or HD) or an XiD, you will not receive the new channel lineup on those devices.   If I don't have X1, will I be able to find my channels in their new placements?   Yes. If you don't have X1, you can simply hit the Search button on your remote and type in the name of the programming you're searching for.   How will you handle SD and HD channels in the channel lineup?   The 1000+ channels will mostly consist of HD channels. When there is not an HD channel available for a certain network, an SD channel will be broadcast.   What if my TV subscription only gives me SD channels?   If your current TV subscription doesn't include HD channels, you'll only be able to view SD channels, just like you do now. This includes the SD channels in 1000+. If you tune to an HD channel, you'll receive a message saying that you cannot view this channel in HD.   What if I don't want these extra channels?   They're a part of your current TV package. There are no new channels in 1000+, just the channels you currently have, but organized differently. Channels in 1000+ are grouped together to help you find more shows like the ones you already love.   What do you mean my channels will be grouped together?   Channels 1000-1999 will be organized by category, so networks with similar programming - like news networks, sports networks, and kids' networks - will be grouped together into channel neighborhoods. These new channel neighborhoods are designed to make browsing easier and to help you find more of the content you want to watch.   How can I get a printed copy of my new channel lineup?   After you receive the new channel lineup, you can view or print a copy at   xfinity.com/localchannels. If you are unable to print a copy online, you can   contact us   to request that a copy be mailed to you.   Join the discussion here: http://forums.xfinity.com/t5/Channels-and-Programming/Channel-Lineup-quot-New-Channels-1000-1999-quot/td-p/2852221  
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Effective December 31, 2016, 3D programming will be discontinued on XFINITY On Demand. Please note that Comcast continuously evaluates the content that we deliver to our customers, and as part of this ongoing evaluation, we determined that 3D On Demand programming will no longer be offered. Please also note that because titles depend on our content providers, the amount of available 3D On Demand programming currently varies. Although we will continue to offer 3D On Demand programming until December 31, there is no guarantee that we will have titles available at any specific time.
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Con XFINITY X1, se puede cambiar el idioma del menú a español en poco tiempo! Siga las   simples  instrucciones a continuación:   1.  Presiona el botón xfinity en tu control remoto. 2.  Usa los botones de flecha hacia la izquierda y derecha en tu control remoto para seleccionar el ícono de la rueda dentada.   Pulse el botón OK para acceder al menú de Configuración.   3.  Usa los botones de flecha hacia arriba o abajo para resaltar Language y luego presiona el botón OK en el control remoto.   4.  Utilizando el botón de flecha hacia abajo, resalte Idioma de menú y pulse el botón Aceptar en el control remoto.   5.  Utilizando el botón de flecha hacia abajo, resalte Español o English (Canadá) y presione el botón OK en su control remoto.   6.  Para confirmar la modificación del   menú  y el idioma de la guía en español o inglés , resalte OK en la pantalla y luego presione el botón OK en su control remoto.   Si has seleccionado el español como tu configuración de idioma, la mayoría del contenido navegable se proporcionará en español. Por ejemplo: Menú principal:   Opciones e información de programación en la guía:   Opciones de grabación:   Menú de Configuraciones:   Búsqueda:   Nota: para volver a configurar el menú al idioma inglés, repite los mismos pasos y selecciona inglés.   Join the discussion here: http://forums.xfinity.com/t5/X1/Get-Your-X1-Menu-in-Spanish-Obt%C3%A9n-tu-men%C3%BA-X1-en-espa%C3%B1ol/td-p/2903601
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If you have multiple XFINITY X1 TV boxes in your home, you most likely have a DVR and one or more non-DVR TV boxes. This post explains the differences between these TV boxes, including the XG1, RNG150N, XG2, Xi3 and other X1 equipment.   DVR vs. Non-DVR TV Boxes: There are a few key differences between the DVR and the non-DVR TV boxes.   All recording is done from the DVR. Non-DVR TV boxes can schedule recordings and play back recorded content, but do not record content.   X1 DVR connects to the Comcast network to buffer live TV and access certain applications. As a result: The ability to pause and rewind live TV, recordings and XFINITY On Demand programs varies by TV box. Please see the feature comparison chart for more information. Access to certain applications also varies by TV box. Please see X1: Application Availability for more information.   The remote can be radio frequency (RF)-paired with all devices except the RNG150N. For more details, see the instructions for pairing your remote with your TV box.   Equipment Types: Use the examples below to identify your equipment.   X1 DVRs   Arris XG1 Specifications: Manufacturer: Arris Model Number: Arris XG1 MX011ANM Device Type: Digital Video Recorder Device Dimensions: 12.6 in W x 8.75 in D x 2.56 in H Arris XG1 Front   Arris XG1 Back     Pace XG1 Specifications Manufacturer: Pace Model Number: Pace PX013ANC Device Type: Digital Video Recorder Device Dimensions: 13.78 in W x 8.27 in D x 2.5 in H Pace XG1 Front Pace XG1 Back     X1 Non-DVRs   Pace RNG150N P2 Specifications: Manufacturer: Pace Model Number: Pace RNG150N P2 Device Type: HDTV Cable Box Device Dimensions: 9.875 in. W x 6.375 in. D x 1.8in. H Pace RNG150N Front Pace RNG150N Back   Samsung RNG150N  Specifications: Manufacturer: Samsung Model Number: Samsung SR150BNMD Device Type: HDTV Cable Box Device Dimensions: 10.2 in. W x .68 in. D x 1.8 in. H Samsung RNG150N Front Samsung RNG150N Back   Pace & Samsung XG2 Specifications: Manufacturer: Pace/Samsung Model Number: Pace PX022ANM/Samsung SX022ANM Device Type: Digital Cable Box Device Dimensions: 9.84 in W x 6.30 in D x 2.28 in H Pace/Samsung XG2 Front Pace/Samsung XG2 Back   Pace and Cisco XiD X1 Specifications: Manufacturer: Pace/SA Cisco Model Number: Pace PXD01ANI/CXD01ANI Device Type: HDTV Cable Box Device Dimensions: 5.32 in W x 3.41 in D x 1.19 in H Pace/Cicso XiD Front Pace/Cisco XiD Back     X1 Non-DVR HDMI Only   Pace Xi3 Specifications: Manufacturer: Pace Model Number: Pace Xi3 v2 PX032ANI Device Type: HDTV Cable Box Device Dimensions: 4.92 in. W x 4.33 in. D x 1.77 in. H   Pace Xi3 Front Pace Xi3 Back   Pace Xi5 Specifications: Manufacturer: Pace Model Number: Pace PX051AEI Xi5 Device Type: HDTV Cable Box Device Dimensions: 4.23 in W x 4.23 in D x 0.63 in H Pace Xi5 Front Pace Xi5 Back   Feature Comparison         **NOTE: With non-X1 boxes you were able to take advantage of the eSATA port to expand the capacity of your DVR. However, with all X1 boxes we have either disabled or completely removed that port and that feature.**     Join the discussion here: http://forums.xfinity.com/t5/X1/X1-TV-Box-Comparison-DVR-vs-Non-DVR/m-p/2860183  
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