To make sure you can take advantage of the latest video updates, customers with a Pave Vegas 575 SD DVR or the Pace Vegas 577 SD DVR are being asked to exchange these set-top boxes for a newer model set-top box.
The Xfinity TV Beta app on Roku is available in the Roku Channel Store! The Beta trial allows XFINITY TV customers to access their XFINITY TV cable service, including live and On Demand programming as well as cloud DVR recordings (for X1 Cloud DVR customers), on a Roku streaming device or Roku TV.
Can I buy my own DVR or cable box?
Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States. Below are a list of a few of the models of "purchasable equipment" that Comcast supports:
Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.
Will I be charged to use a CableCARD? The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.
Will I receive an equipment credit if I use my own CableCARD-compatible retail device? If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device on your account. To learn more, see our Customer Owned Equipment Policy. http://www.xfinity.com/equipmentpolicy
Some additional detailed information can be found at the links below:
What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?
Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card).
However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company.
If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.
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Comcast offers a variety of options to self-install your services. Each Self Installation Kit comes with everything you need to quickly and easily set up your devices and activate your services. Read on to learn more about the XFINITY TV Self Installation Kit. Do you have an XFINITY X1 Self Installation Kit? If so, please see What's Included in an X1 Self Installation Kit.
What's Included in an XFINITY TV Self Installation Kit - Equipment
The XFINITY TV Self Installation Kit includes the following:
XFINITY digital, HD or HD-DVR TV Box
Universal remote control with two AA batteries
Coaxial cables (two different lengths)
HDMI cable (6 ft.) - for HD and HD-DVR kits only
What's Included in an XFINITY TV Self Installation Kit - Documentation
The XFINITY folder includes the following:
Account Information Card.
XFINITY TV User Guide. Please see Self Installation Kit Installation Overview Videos.
Remote control programming instructions.
Comcast terms and conditions.
Additional marketing materials.
How To Self-Install XFINITY TV
How To Self-Install XFINITY TV
Returning Comcast Self Installation Kit Equipment
A pre-paid UPS shipping label is included for returning Comcast equipment:
Simply place your equipment to be returned (including any power cords, remote controls or cables that came with the equipment) in the Self Installation Kit box using the bubble wrap or packaging to protect your device.
Place the pre-paid UPS label over the original UPS shipping label.
Drop off the package anywhere UPS shipments are accepted.
Please remember to keep your receipt.
You can track the progress of your equipment returning to Comcast via UPS.com with the tracking number provided on your receipt.
Please allow two weeks for the return to fully process on your account.
XFINITY CableCARD Activation and Pairing Online Website
A new self-service online tool is now available for customers to pair and activate a CableCARD for their customer-owned, CableCARD-compatible retail device
Previously, the only way for customers with a CableCARD Self Install Kit to activate was to call the CableCARD Support line at 1-877-405-2298. Now, customers have the new online tool at www.xfinity.com/activatecablecard as another convenient option.
Additional functionality is now active with this tool.
The re-pair feature now allows a customer to attempt to re-pair a CableCARD online if the associated host information is already in our system. Previously, that step would require a phone call.