Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,760,594

members

40

online now

1,916,610

discussions

Back to Top

One moment please with ref code S0a00

Question

I am given the message "one moment please with ref code S0a00". It usually occurs around prime time and on the same few channels. What does this mean?

 

Answer

The S0A00 error is caused by a poor signal at the TV outlet.

 

Check for loose F connectors on the coax at the back of the box, the TV outlet  and any accessable splitters.  The issue can be outside with a damaged drop cable, loose / corrorded / wet fittins or other coax issues from the pole / ped to the house or upstream into Comcast's RF portion of the plant. 

 

Excessive splitting in the home will cause marginal signal issues like this.  If there are any splitters that can be removed, that will increase the signal to the remaining TV outlets

 

Error S0A00 could also be caused by your cable box not being active or has somehow lost its activation. If the error does not go away within approximately one hour, determine if the error message is on all your TVs, or just one, and then contact Comcast so a representative can assist you.

 

Comcast support can usually just send a new signal and get it working again. If not, insist on a tech visit. The tech will have the proper test equipment to find and fix the issue.

 

Version history
Revision #:
1 of 1
Last update:
‎11-16-2017 03:13 PM
Updated by:
 
Labels (2)