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Can I buy my own DVR or cable box?

Question

 

Can I buy my own DVR or cable box?

 

Answer

 

Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States. 

Below are a list of a few of the models of "purchasable equipment" that Comcast supports:

 

Company

Model #

ADB

DMX-CT1

Diego, Inc

HDDMR7000

Mitsubishi

HD-6000

Mitsubishi

HD-4001

Motorola

HDT300

Samsung

GX-SM530CF

Sony

DHG-HDD 250

Tivo

TCD652160

Tivo

TCD648250B

Tivo

TCD658000

Tivo

TCD748000

Tivo

TCD746320

Tivo

TCDA90000

Tivo

TCD750500

Tivo

TCD848000

Tivo

TCD840300

Tivo

TCD758250

Tivo

TCD846500

 

 

Any customer owned device (above) would need to be activated via a Comcast-supplied cable card.  

Will I be charged to use a CableCARD?
The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will be applied based on your area.

 

Will I receive an equipment credit if I use my own CableCARD-compatible retail device?
If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device on your account. To learn more, see our Customer Owned Equipment Policy. http://www.xfinity.com/equipmentpolicy

 

 

Some additional detailed information can be found at the links below:

 

http://customer.comcast.com/help-and-support/cable-tv/about-cablecards/

 

https://customer.xfinity.com/help-and-support/cable-tv/how-to-get-a-cablecard

 

 

Question

 

What about Motorola or Scientific-Atlanta or Cisco or Pace cable boxes on online auction sites?

 

Answer

 

Comcast is compliant with the FCC ruling that we offer customers the option to purchase a digital descrambler through authorized retail outlets. Comcast would then supply the customer with a POD (point of deployment) authorization card (cable card).


However, we are not aware of any Motorola/Scientific-Atlanta/Cisco/Pace digital converters being offered through authorized retail outlets in the United Sates. Since we know of no authorized retailers or cable companies yet selling these digital converters in the United States, any such device could be the property of Comcast or another cable company.


If we determine by the serial number that the box is lost or stolen and/or the property of another cable company, we would not support it. Information received would then be turned over to the proper authorities.

 

 

**NOTE**:

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Last update:
‎08-28-2017 03:12 PM
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