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ANSWERED: What is the Xfinity MLB Extra Innings Out of Market HD Beta?

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MLB Extra Innings HD Beta is now live, as of 04/04/18.

**NOTE**: In order to recieve this, you may need to reset your television equipment. Unfortunately, the Beta will not be availble for free previews.

 

As part of the MLB Extra Innings experience, we are launching a new MLB Extra Innings Out of Market feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!


Please note that there is no additional charge for eligible X1 customers who subscribe to MLB Extra Innings, and no action is required to receive this feature. If for some reason you are not able to see this beta, please uplug your box, wait 1 minute, and ten plug it back in. 

 

 

Eligibility
The MLB EXTRA INNINGS HD Beta is available to customers that meet the following eligibility requirements:
  • Subscribe to X1
  • Subscribe to an Xfinity TV package that includes HD service
  • Have an MLB EXTRA INNINGS subscription

 

MLB Extra InningsHD (Beta)" Listing in the X1 Guide:

  • On the Xfinity Stream portal online and in the Xfinity Stream app and Roku app, channels are labeled as "Beta" and include team logos, and will appear between the regular grid guide and the TV Everywhere channels. Each team has their own channel.

    Xfinity Stream app:
     

    Roku app:


    On X1 TV boxes, the "MLB Extra Innings HD (Beta)" channel is the first MLB listing in the X1 guide above the current MLB EXTRA INNINGS SD channels.

    Note: At this time, the "MLB Extra Innings HD (Beta)" listing will not be associated with a channel number because this feature is in beta. This means that customers will not see a channel number in the X1 guide and therefore cannot tune to this channel by entering a channel number, as one does not exist.

    X1 Guide View:

     
    • Selecting MLB Extra Innings HD (Beta) from the X1 guide launches the MLB Extra Innings HD (Beta) Collection page with MLB team logos organized by league.

       
    • When a customer selects a team logo, the MLB logo will be displayed while validation checks are made to determine if a customer has a subscription to MLB EXTRA INNINGS and the game is not subject to blackouts.

      Note: If a customer does not have an MLB EXTRA INNINGS subscription, the following XRE 03090 error message will display: "Please try tuning to this channel again. If you're still having trouble, you may not be subscribed to this channel. Go to xfinity.com and select My Account to add this channel to your lineup."

       
  • The MLB EXTRA INNINGS live game will play once verification of MLB EXTRA INNINGS subscription and blackouts are complete and successful.

     
  • Note: The game announcers will be based on the team selected. Example: The Boston Red Sox are playing the New York Yankees. If the customer selects the Boston Red Sox logo tile, the game will be shown with Red Sox announcers. If the customer selects the New York Yankees logo tile, the game will be shown with Yankees announcers.
  • Record, Rewind and Pause functionalities are currently not supported for MLB Extra Innings HD Beta games.

Note: This is a temporary experience for our customers. We are working on improving this experience and hope to provide this functionality in the near future.

 

 

MLB Extra Innings HD (Beta)" Feature Accessible from Search:

  • MLB Extra Innings HD (Beta) Collection Page: X1 customers can search for MLB Extra Innings HD" and will be presented with the MLB Extra Innings HD (Beta) Collection page, which displays MLB team logos organized by league.

 

  • MLB Team Page: X1 customers can also continue to search for a specific team where the team’s live HD game will be available by selecting the MLB Extra Innings HD (Beta) tile on the Team page.

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Note: Customers cannot search for specific HD games. Customers can only access the live HD games from the MLB Extra Innings HD (Beta) Collection page or the Team page.

 

 

Blackout Information:

Blackout restrictions apply to all MLB games offered in the MLB EXTRA INNINGS package. Customers will receive the following message if the live game they are attempting to view is in a blackout: 

"Sorry, this game is currently blacked out due to league restrictions You may be able to find the game on another channel. Please check the Guide for details."

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Version history
Revision #:
7 of 7
Last update:
‎04-04-2018 05:59 PM
Updated by:
 
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