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xtv player app

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xtv player app

Went to download content on new ipad from xtv player app.  can't download as it states 3 devices are registered.  2 of the recorded registered devices (ipad/iphone) were traded in at apple/verizon store, all content wiped out - why do these still show as registered?.  how do we get these devices off our account so we can register new devices for download?

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Re: xtv player app


jbrooksy wrote:

Went to download content on new ipad from xtv player app.  can't download as it states 3 devices are registered.  2 of the recorded registered devices (ipad/iphone) were traded in at apple/verizon store, all content wiped out - why do these still show as registered?.  how do we get these devices off our account so we can register new devices for download?


Why do they still show as registerd?   The comcast app would have no way of knowing you did not have these devices any longer.     You need to go here to remove them. 

 

https://device.comcast.net/devices

 

 

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