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xtv.comcast.net doesn't recognize that I am using my PC on my home network

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xtv.comcast.net doesn't recognize that I am using my PC on my home network

I am using xtv.comcast.net at home on my X1 network.  Until a few weeks ago it worked well--I could watch my subscribed to channels in any room of the house. Then like others when I accessed the guide and try to watch a program "watch" is greyed out so I can't click on it.  I have a ticket in from a chat and the person said I would get a call back in two days.  No one has called.  This is one of the major reasons I have Xfinity but it's not working.  An additional issue is using the "Go" App on the iPad having to deal with constant buffering.  The solutions provided for the X1 in-home issue seems to be specific to each individual.  It would be good to have an answer to this problem with a solution.  

Xfinity, is there a solution?

Service Expert

Re: xtv.comcast.net doesn't recognize that I am using my PC on my home network


Anon197735 wrote:

I am using xtv.comcast.net at home on my X1 network.  Until a few weeks ago it worked well--I could watch my subscribed to channels in any room of the house. Then like others when I accessed the guide and try to watch a program "watch" is greyed out so I can't click on it.  I have a ticket in from a chat and the person said I would get a call back in two days.  No one has called.  This is one of the major reasons I have Xfinity but it's not working.  An additional issue is using the "Go" App on the iPad having to deal with constant buffering.  The solutions provided for the X1 in-home issue seems to be specific to each individual.  It would be good to have an answer to this problem with a solution.  

Xfinity, is there a solution?


your dns servers must be the ones stored in your router (not for example google's)




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Problem Solver

Re: xtv.comcast.net doesn't recognize that I am using my PC on my home network


Rustyben wrote:

Anon197735 wrote:

I am using xtv.comcast.net at home on my X1 network.  Until a few weeks ago it worked well--I could watch my subscribed to channels in any room of the house. Then like others when I accessed the guide and try to watch a program "watch" is greyed out so I can't click on it.  I have a ticket in from a chat and the person said I would get a call back in two days.  No one has called.  This is one of the major reasons I have Xfinity but it's not working.  An additional issue is using the "Go" App on the iPad having to deal with constant buffering.  The solutions provided for the X1 in-home issue seems to be specific to each individual.  It would be good to have an answer to this problem with a solution.  

Xfinity, is there a solution?


your dns servers must be the ones stored in your router (not for example google's)


 

(not understanding), why would that be necessary ?

how would DNS servers have any role for "in-home authentication" ?

 

 

 

 

Service Expert

Re: xtv.comcast.net doesn't recognize that I am using my PC on my home network


dj280 wrote:

Rustyben wrote:

Anon197735 wrote:

I am using xtv.comcast.net at home on my X1 network.  Until a few weeks ago it worked well--I could watch my subscribed to channels in any room of the house. Then like others when I accessed the guide and try to watch a program "watch" is greyed out so I can't click on it.  I have a ticket in from a chat and the person said I would get a call back in two days.  No one has called.  This is one of the major reasons I have Xfinity but it's not working.  An additional issue is using the "Go" App on the iPad having to deal with constant buffering.  The solutions provided for the X1 in-home issue seems to be specific to each individual.  It would be good to have an answer to this problem with a solution.  

Xfinity, is there a solution?


your dns servers must be the ones stored in your router (not for example google's)


 

(not understanding), why would that be necessary ?

how would DNS servers have any role for "in-home authentication" ?


the DNS system is a 'lookup' procedure. the internal servers will not have dns listings in (for example) the google DNS service. the comcast service for internet is ipv6 and uses an ipv6 primary and secondeary and ipv4 tertiary servers. Hope that fix gets your streaming working again.




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Problem Solver

Re: xtv.comcast.net doesn't recognize that I am using my PC on my home network

 

hope that works for the OP also.

fwiw:  i use speakeasy & level3  public dns servers and in-home authentication works.

 

Problem Solver

Re: xtv.comcast.net doesn't recognize that I am using my PC on my home network

Hello Anon197735,

 

I will be more than happy to address your concerns. Upon review of your account I do see that your ticket is still open and our Advanced Support team is currently working on a resolution. I have updated your ticket with this most recent inquiry. If you have any further questions or concerns, please do not hesitate to reach back out to us.




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Service Expert

Re: xtv.comcast.net doesn't recognize that I am using my PC on my home network


Anon197735 wrote:

I am using xtv.comcast.net at home on my X1 network.  Until a few weeks ago it worked well--I could watch my subscribed to channels in any room of the house. Then like others when I accessed the guide and try to watch a program "watch" is greyed out so I can't click on it.  I have a ticket in from a chat and the person said I would get a call back in two days.  No one has called.  This is one of the major reasons I have Xfinity but it's not working.  An additional issue is using the "Go" App on the iPad having to deal with constant buffering.  The solutions provided for the X1 in-home issue seems to be specific to each individual.  It would be good to have an answer to this problem with a solution.  

Xfinity, is there a solution?


1. did you change 'to' a business internet account?

2. are you sure you are on your home network (hard wired) or on your home wifi not the xfinitywifi shared (not home) wireless access point? 

3. are you using a comcast provided modem(gateway)?




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