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xtv.comcast.net doesn't recognize my in-home Wi-Fi

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xtv.comcast.net doesn't recognize my in-home Wi-Fi

I'm Using my laptop with Windows 10 Pro 64bit OS.

I have xfinity X1with the comcast Modem/router/phone "all-in-one".

Error occurs whether I'm using Windows Explorer, Firefox or Chrome...it doesn't matter.

 

When I go to xtv.comcast.net to watch Live tv it works but errors after a few minutes if I'm connected using my in-home Wi-Fi.....I get the errror.... (tv channel) is only available to watch while you are on your home Wi-Fi network.

 

Now this only happens when I'm connected using my in-home Wi-Fi, if I'm connected via ethernet everything works flawless.

 

I have 100% verified I'm connected via my in-home wifi, i renamed my connection and set a new password in my comcast modem settings to be 100% sure what i'm connected to is indeed my in-home Wi-Fi.

 

So for some odd reason xtv.comcast.net just doesn't recognize that i AM connected via my in-home Wi-Fi.

 

I called tech support and they tried sending a signal to my modem but it didnt work to solve the issue.

And it also unfortunately cut my chat with tech support off since my phone is connected via the xfinity modem also....(so the reset also reset my phone connection.)

 

I've seen posts here where some reps were able to help others with this same issue.

So i'm posting this hoping to get some help.

 

note: If I connect to my Wi-Fi using my android phone it works flawless and the android app recognizes Im using my in-home wifi.

But unfortunately when using Windows on my laptop, there really is no "app" available (that i know of), just xtv.comcast.net.

 

Accepted Solution

Re: xtv.comcast.net doesn't recognize my in-home Wi-Fi

Problem solved.

I talked to tech support today and they solved the issue for me.

View answer in context
Frequent Visitor

Re: xtv.comcast.net doesn't recognize my in-home Wi-Fi

Problem solved.

I talked to tech support today and they solved the issue for me.

Official Employee

Re: xtv.comcast.net doesn't recognize my in-home Wi-Fi

Hi mtdew332, I am sorry for the late reply, but I am glad everything is now working for you. Please let us know if you have any questions or concerns in the future.

 

Thank you


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