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xfinity tv watch tv now webpage doesn't work

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xfinity tv watch tv now webpage doesn't work

I cannot get any hot link or show to play on my computer. Seems to be a problem with the webpage. Seems to be a reoccurring theme around here. Comcast Joe help!

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Official Employee

Re: xfinity tv watch tv now webpage doesn't work


dbmills7 wrote:

I cannot get any hot link or show to play on my computer. Seems to be a problem with the webpage. Seems to be a reoccurring theme around here. Comcast Joe help!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Re: xfinity tv watch tv now webpage doesn't work

My Device Information My Zip Code: 80012 My Cable Provider: Not Installed My myDVR Manager Status: activated My Set Top Box Names: Downstairs DVR, Upstairs DVR My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: [erased] My operating system: Windows - rv:15.0 My web browser: Firefox 15 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (3618 Bytes) Time Information My Clock Time: Tue Oct 09 2012 11:31:50 GMT-0600 (Mountain Daylight Time) Server Clock Time: Tue Oct 09 2012 11:31:51 GMT-0600 (Mountain Daylight Time)
My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, br, bt, cm, h, ad, bw, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, bz, bm, bl, bk, bp, bo, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Frequent Visitor

Re: xfinity tv watch tv now webpage doesn't work

Let me add this, every show on the watch page that I click on does not let me select [online, TV listings, Ondemand...]. I try to click on a show in the listing and nothing happens, any show, any episode. I use this all the time and just recently have had this problem, thought it might be a glitch but it's been three days now.

Official Employee

Re: xfinity tv watch tv now webpage doesn't work


dbmills7 wrote:

Let me add this, every show on the watch page that I click on does not let me select [online, TV listings, Ondemand...]. I try to click on a show in the listing and nothing happens, any show, any episode. I use this all the time and just recently have had this problem, thought it might be a glitch but it's been three days now.


So your issue is not starting videos, it is just that you can't even get to them because everything is grayed out?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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