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xfinity tv programs online have no audio

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Frequent Visitor

xfinity tv programs online have no audio

dont know if anyone else is having this problem...but some tv shows from some networks will not give me the audio when i watch via online viewing (in this case a mac running os X) it's not a volume control because other programs run fine...as long as it's a different network...so far it's ABC, FOX, NBC, SYFY and maybe more...i end up just going over to HULU to watch

 

very frustrating

Man Frustrated

Accepted Solution

Re: xfinity tv programs online have no audio

thanks...dont know why that worked but it did, though i had to do it twice (1st click makes mute, 2nd one the sound came back in—immediately went to other networks where i had problem and they came in w/out doing the click...guess it's just an anomaly

 

thank you very much joe!!!

happy customer!

 

now if i can just get the norton issue resolved Smiley Happy

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Official Employee

Re: xfinity tv programs online have no audio


poda wrote:

dont know if anyone else is having this problem...but some tv shows from some networks will not give me the audio when i watch via online viewing (in this case a mac running os X) it's not a volume control because other programs run fine...as long as it's a different network...so far it's ABC, FOX, NBC, SYFY and maybe more...i end up just going over to HULU to watch

 

very frustrating

Man Frustrated


I cannot duplicate this issue.

 

Start a video that does not give you sound again. When the video starts, click the speaker button on the video and let me know if the sound returns.

 

sound.png

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Frequent Visitor

Re: xfinity tv programs online have no audio

thanks...dont know why that worked but it did, though i had to do it twice (1st click makes mute, 2nd one the sound came back in—immediately went to other networks where i had problem and they came in w/out doing the click...guess it's just an anomaly

 

thank you very much joe!!!

happy customer!

 

now if i can just get the norton issue resolved Smiley Happy

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