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xfinity tv problem with premium channels

New Poster

xfinity tv problem with premium channels

I'm trying to watch premium channels that I subscribe to (like HBO) on my laptop.  An orange key is there telling me to subscribe to the channel even though I already subscribe and I was able to watch it last night.  Any ideas?

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New Poster

Re: xfinity tv problem with premium channels

I'm having the same problem.  I logged out and logged back in.  We are subscribed to all the premium channels.  So what do I do now?

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Regular Visitor

Re: xfinity tv problem with premium channels

This is really really frustrating....the "manage devices"  solution worked once and as soon as I got done watching a movie - the premium channels locked up again....now I have no authorized devices ....AAARRRRGGGGHHHHH!!!!

 

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Official Employee

Re: xfinity tv problem with premium channels

Hi all,

 

Starting around 1/16/12 12:30 EST, we experiencing issues where customers were seeing orange keys on all videos even if they had a subscription to that channel.

 

This issue is now resolved.

 

We are sorry for any inconvenience this may have caused.

 

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: xfinity tv problem with premium channels

I am continuing to have this problem even though I subscribe to the channels I see the orange keys!

 

I try logging out and then back in but this does not help. For the past 2 days it seemed to be fixed since I switched from Safari to chrome but now I am locked back out! Very frustrating!!

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New Poster

Re: xfinity tv problem with premium channels

I am still having this problem despite downloading different browsers.  When will this problem be fixed??

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New Poster

Re: xfinity tv problem with premium channels

I had the same problem as you.  First I tried a different browser and the other browser didn't have the problem so I cleared my cookies and cache on the browser having the issue and that seemed to clear it up.  No more orange key.

 

I hope this helps.

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Regular Visitor

Re: xfinity tv problem with premium channels

Same problem!

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New Poster

Re: xfinity tv problem with premium channels

I am still having the problem.  Any suggestions.  I've tried different browsers and managing my devices.

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New Poster

Re: xfinity tv problem with premium channels

I am also having the same problem as late as recently as 1/27.  For a while I could watch HBO shows like Boardwalk but then all of a sudden I couldn't anymore.  I do subscribe to these channels.  Is Comcast stll looking into this?

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