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xfinity tv go telling me network is not in my subscription but it is!!

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xfinity tv go telling me network is not in my subscription but it is!!

I just got Comcast services and I am unable to view channels that are in my subscription on my phone. For example, with uverse I was able to log in to espn watch with no problem. With Comcast I get a message that the network is not part of my package but it is! I was on the phone with about 4 different people. They confirmed I have the channel under my lineup but were not able to solve my problem. Anyone else having this same issue?
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