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xfinity tv crashing PC

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xfinity tv crashing PC

Hi, ive been trying to watch xfinity on google chrome on a PC, itll play for maybe 10 minutes or so then freeze my PC up completely, i cant move mouse cursor and keyboard is unresponsive, i always have to hard reset my PC. This is happening EVERY time. Whats up with this ? every other streaming video works youtube, hbogo, netflix etc xfinity is only site im having this problem with.

Official Employee

Re: xfinity tv crashing PC


steveinfl wrote:

Hi, ive been trying to watch xfinity on google chrome on a PC, itll play for maybe 10 minutes or so then freeze my PC up completely, i cant move mouse cursor and keyboard is unresponsive, i always have to hard reset my PC. This is happening EVERY time. Whats up with this ? every other streaming video works youtube, hbogo, netflix etc xfinity is only site im having this problem with.


Does this issue occur with any other browser?  Are you running the latest, production version of Chrome (not a beta version)?  Have you tried clearing your cached files?  Last resort, uninstall and reinstall Chrome (use 64bit version if your computer supports 64bit programs).

 

-ComcastDan


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Regular Visitor

Re: xfinity tv crashing PC

thanks for the help, im using chrome 64 bit and everything was installed properly. Ive cleared the cached files and so far (20 minutes - about double the time it usually lasts) it seems to be working without crashing, going to give it some more use and will let you know if anything changes, if i dont reply again it means problem was solved, thanks !

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