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xfinity remote all of a sudden doesn't turn on tv/works with box

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xfinity remote all of a sudden doesn't turn on tv/works with box

My remote has been working fine for years.  Just now, it won't work to turn on tv, or the volume.  All other box functions work.  I can change channels for example.  Any suggestions?

Official Employee

Re: xfinity remote all of a sudden doesn't turn on tv/works with box

Replace the remote for free at any service center or
Try to re-pair it to the TV

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