Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,195

members

725

online

29,294

topics

Top

xfinity for you

Regular Visitor

xfinity for you

won't connect to x-1 box.  just get setup login screen but can't login.  is this a known issue?

 

Service Expert

Re: xfinity for you


rustykitchak wrote:

won't connect to x-1 box.  just get setup login screen but can't login.  is this a known issue?

 


If this is a self-install, check to ensure all connections are tight to all boxes and splitters.  X1 requires higher signal levels than legacy cable.  If this continues call the dedicated X1 support line at 877-896-8678 and begin the troubleshootng process with the CSR.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 181 views
  • 0 kudos
  • 2 in conversation