Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








xfinity TV player iPhone app stopped working

New Poster

xfinity TV player iPhone app stopped working

The app worked fine for about a day (we're newly back to Comcast...and already regretting it)...and then stopped working for no reason. Maybe an update? No matter what video I select to watch, it will not play. Just get an "experiencing difficulty" message. When will this be fixed? I've already reinstalled, cleared cache and history, etc. It's pretty obvious this is a problem on your end.
Tags (1)
Silver Problem Solver

Re: xfinity TV player iPhone app stopped working

probably when the holiday is over and everyone is back.  are you close to the wireless router when testing this?? have uninstalled the app, clear the user data from the settings portion of the iphone, then reinstall it, restart the phone, ,sign in and then try it.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation