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xfinity TV app - can't play offline

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xfinity TV app - can't play offline

I have searched and haven't been able to find the answer. I can watch my DVR programs when connected in my home network or outside of the network. I am able to watch as long as I have a connection. WiFi or cellular. I am unable to watch DVR shows I download to my device and take to go when no data is available. I.e. airplane etc. I get the three dots then "something went wrong" I have tried numerous shows, my Samsung s4, Samsung s5 Samsung tablet iPhone and iPad. All with the same results. Is there something that rectify this so I can watch the shows I record and download for offline use? I do have x1
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