Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,941

members

1,108

online

29,062

topics

Top

xfinity TV App Refusing to download recorded shows

Frequent Visitor

xfinity TV App Refusing to download recorded shows

"xfinity TV App Refusing to download recorded shows. I keep getting this message below for one of my shows that I have been trying to download on the go for the entire week. I've been having this issue since October and Comcast keeps promising that it would be resolved. It's been months and still no app update or anything that solves this. 

 

"Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program."

Service Expert

Re: xfinity TV App Refusing to download recorded shows


philsobo wrote:

"xfinity TV App Refusing to download recorded shows. I keep getting this message below for one of my shows that I have been trying to download on the go for the entire week. I've been having this issue since October and Comcast keeps promising that it would be resolved. It's been months and still no app update or anything that solves this. 

 

"Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program."


are you at home on wifi? if your rainbow wifi symbol is not on are you trying to download using cellular? Have you tried uninstalling/reinstalling the app?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 496 views
  • 0 kudos
  • 2 in conversation