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xfininty connect mutes phone when picked up on call waiting...also high battery usage all the time

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xfininty connect mutes phone when picked up on call waiting...also high battery usage all the time

Everytime I try to answer the a call waiting call the phone mutes and the only way to to fix it is to reboot phone

 

 

this is on the LG V10  android version 5.1.1

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