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xFINITY TV ONLINE WILL NOT WORK

Frequent Visitor

xFINITY TV ONLINE WILL NOT WORK

My Device Information

My Zip Code:60645

My Cable Provider:Comcast

My myDVR Manager Status:Not Installed

My Set Top Box Names:Not Installed

My Queue setup:True

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:76.16.39.24

My operating system:Windows - Undefined My web browser: Chrome 14 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.1 (KHTML, Like Gecko) Chrome/14.0.835.202 Safari/535.1

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:4.0.60531.0

My flash version:11.0 R1

Javascript:Enabled

Cookies:Enabled

Silver Problem Solver

Re: xFINITY TV ONLINE WILL NOT WORK

what happens when you try to play a show online.?  do you have a motorola box?

Official Employee

Re: xFINITY TV ONLINE WILL NOT WORK

avromlitin,

 

What version of Windows are you using?

 

Also, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: xFINITY TV ONLINE WILL NOT WORK

The program does not recognize any of My 5 Motorola cable boxes.  I think it is an issue with the account setup as the TV and Internet are billed seperatly.  I have tried to create an ID but so far this process does not work.

Official Employee

Re: xFINITY TV ONLINE WILL NOT WORK

avromlitin,

 

Are you trying to watch videos online or are you trying to set-up myDVR?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: xFINITY TV ONLINE WILL NOT WORK

trying to watch videos online and with the xfinitytv app as well as control my 5 cable boxes.

 

From the app it cannot find any boxes.

 

From my laptop I have now been able to view "the office"  If I try to watch "south park" I get the message "Comedy Central Subscription Required" even though I have comedy central on my TV

Official Employee

Re: xFINITY TV ONLINE WILL NOT WORK

avromlitin,

 

Make sure that you are signed in with your Comcast.net e-mail address or Comcast ID. If you are not signed in or are signed in with a non-Comcast account, our site will not be able to verify your subscriptions.

 

I know you created a Comcast ID already but did you create it with your account number or Social Security number?

 

Also, are you located within the USA?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: xFINITY TV ONLINE WILL NOT WORK

I am currently in Japan trying to watch shows.  Will it not work in foreign countries?  I can get it to read the DVR but then it won't start playback.  It says "Starting playback" with the wait part below but will never start the show...

Frequent Visitor

Re: xFINITY TV ONLINE WILL NOT WORK

 

Make sure that you are signed in with your Comcast.net e-mail address or Comcast ID. If you are not signed in or are signed in with a non-Comcast account, our site will not be able to verify your subscriptions.

 

I am signing in with my comcast email account.  

I have tried multiple of my email account signins but it does not seam to matter.

 

When I try the IPOD app it States " A subscription is required to watch this premium content."  

and "No eligible TV's is displays in the upper left corner"

 

I know you created a Comcast ID already but did you create it with your account number or Social Security number?

 

I think it was created with the account number.  Is it possible to delete and recreate the ID?

 

 Also, are you located within the USA?

 

I am Located in Chicago

Official Employee

Re: xFINITY TV ONLINE WILL NOT WORK

avromlitin,

 

I would like to look into your account.

 

Please send the following information to info[at]xfinitytv[dot]com so we can further assist you.

 

We ask you to e-mail us because we don't want you to release your personal information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Makes, Models, and the names of all your set-top boxes:

The name(s) of your set-top box that is giving you issues:

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: xFINITY TV ONLINE WILL NOT WORK


Island_sunsets wrote:

I am currently in Japan trying to watch shows.  Will it not work in foreign countries?  I can get it to read the DVR but then it won't start playback.  It says "Starting playback" with the wait part below but will never start the show...


I don't know how I missed your post from last Saturday.

 

Unfortunately, we do not have the rights to stream content internationally. If you are physically located outside of the United States, you will be unable to watch videos on our site

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: xFINITY TV ONLINE WILL NOT WORK

Joe, question:  i see your answer that xfinity won't work outside U.S. because of licensing issues, but on another website for HBOgo, it says that HBOgo will, in fact, work if you are outside of the U.S. and it also says that HBOgo does have a contract with xfinity and Comcast, so shouldn't we at least be able to watch HBOgo via our Xfinity Comcast account?

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