Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,574

members

1,518

online

29,989

topics

Top

x1 on Surface Tablet logs on to someone else's account

Frequent Visitor

x1 on Surface Tablet logs on to someone else's account

Every time I log on to the X1 website, it logs me into someone else's account. I see their recordings, TV listings (different city) and it shows me out of my home network whether I am home or not. I can watch their recordings, delete stuff. If I sign out, and log back in, give a name to my device and accept the terms,  user name and password, it brings me back to my account? getting old having to do this everytime i want to log on

Regular Contributor

Re: x1 on Surface Tablet logs on to someone else's account


weaselorlando wrote:

Every time I log on to the X1 website, it logs me into someone else's account. I see their recordings, TV listings (different city) and it shows me out of my home network whether I am home or not. I can watch their recordings, delete stuff. If I sign out, and log back in, give a name to my device and accept the terms,  user name and password, it brings me back to my account? getting old having to do this everytime i want to log on


Hi weaselorlando, 

 

I am trying to take a look at the account.  If we can get it deprovsioned from the other account, you shouldn't run in to that issue.  I am going to send  you a PM with additional information.  

 

Thank you!
ComastAllie




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Regular Contributor

Re: x1 on Surface Tablet logs on to someone else's account

You can click on my name (ComcastAllie) and scroll down to a link that says “Send this user a private message”.

At the top of each Forum page you will see a small envelope

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting.

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 418 views
  • 0 kudos
  • 2 in conversation