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why would certain shows in my xfinity on demand app be locked? They were not locked yesterday.

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why would certain shows in my xfinity on demand app be locked? They were not locked yesterday.

Why would certain shows in my Xfinity On Demand TV Go app be locked?  They were not locked yesterday.  I have all the premium channels and HD channels on my home cable and should have them on the TV Go app.  As I said, I had access to them yeserday.  What happened?

Official Employee

Re: why would certain shows in my xfinity on demand app be locked? They were not locked yesterday.

Hi nor_cal, are you still receiving a lock on channels your normally should receive? If so, I  will be sending a private message requesting you're user ID that you use to sign in and I will research further.

 

Thank you


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New Poster

Re: why would certain shows in my xfinity on demand app be locked? They were not locked yesterday.

I'm having the same issue, any chance you could take a look at my account please?

thanks

New Poster

Re: why would certain shows in my xfinity on demand app be locked? They were not locked yesterday.

Same. What's going on? My most basic channels like tbs are now locked.
Problem Solver

Re: why would certain shows in my xfinity on demand app be locked? They were not locked yesterday.

Hello Mtc12345,

 

I apologize for any inconvenience this issue may have caused you. I will need to do some more research regarding this issue. We will get back to you as soon as possible.




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Official Employee

Re: why would certain shows in my xfinity on demand app be locked? They were not locked yesterday.

Hi Mtc12345, I am showing that you are in our limited basic package that does not include TBS. If you would like to add TBS I could go over current promotions in your area. I will send you a private message to further assist.

 

Thank you


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