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why can't i stay signed in

Frequent Visitor

why can't i stay signed in

i am signed into my account. i can access my bill, but no other portion of the website acknowledges that i am signed in. i can't add to my watchlist or see it. 

it keeps asking me to veryfiy the channel line up. when i change the lineup to the correct one  it boots me back to sign in. when i click on sign in the tab does not work. 

 

Silver Problem Solver

Re: why can't i stay signed in

You are not the only one with this issue. Same for me.

Not sure what is going on. I can log on to the new tv website but it doesn't have the correct channel lineup for my area at all.

Thankfully I dont' use their DVR service or use their website to watch any programs on my computer.

 

New Poster

Re: why can't i stay signed in

I am having the same issue in Charleston and Memphis

Frequent Visitor

Re: why can't i stay signed in

how can one e mail them to let them know the site is not working. calling really does no good

 

Silver Problem Solver

Re: why can't i stay signed in

I don't think Comcast has a email site for service issues anymore. They would recommend calling, which like you said does little good.

And this site is mainly customer to customer yet, although Comcast employees had recently been more noticeable on the forums. But with the holiday weekend I expect reduced presence of official Comcast employees.

 

You might look on the Comcast.net site and see if they have any updated contact methods.

Regular Contributor

Re: why can't i stay signed in

They have completely removed the streaming service by not allowing anyone to sign in to it.  I can sign in to these forums but not the streaming service.

 

COMCAST STREAMING HAS BEEN ELIMINATED!

Regular Contributor

Re: why can't i stay signed in

RE: how can one e mail them to let them know the site is not working. calling really does no good

 

Try https://customer.xfinity.com/help-and-support/vp-contact-form?MAR=HOME_AX06.16

 

Good luck,

New Poster

Re: why can't i stay signed in

my problem is pretty much the same, I stayed signed in until the tv page. Then it wants me to sign in but want let me. I chose a show anyway, its locked and again will not let me sign in!. I am in Rochester Hills MI.  They were just out yesterday fixing a problem with something else. I am getting tired of them. Over 2 years with them and your monthly price will SOAR to 3 or 4 x the deal you got in the begining. And then stuff like this happens often!!!

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