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weta2

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weta2

Channels 265 and 1146 are supposed to be weta2 but they do not come in half the time and the screen freezes and the sound freezes or random pixels will appear on the screen.  Occasionally I will get the 'One moment please ...' error message, ref code S0a00. Very frustrating.  Isn't this channel part of the basic package?

Gold Problem Solver

Re: weta2

"One Moment Please, Available Shortly, Ref code S0a00" and similar messages are generated by the cable box when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad box or a problem at Comcast (check https://customer.xfinity.com/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network.

Troubleshoot by checking all connectors and looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the TV Support option at https://www.comcastsupport.com/chatentry/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/account/service-protection-plan/, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.

Official Employee

Re: weta2

Hi bonnielawson, thank you for reaching out here on the Xfinity forums. Please follow the troubleshooting steps  BruceW  provided above and if you are still having issues please send me a private message with your account information (name on account, address and account number) and I can review further.

 

Thank you


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