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$ weeks, can't sign into Xfinity to watch TV online - no help from Xfinity

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$ weeks, can't sign into Xfinity to watch TV online - no help from Xfinity

Can't sign into Xfinity to watch TV online. Keep getting this error:

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and the exception is (Error: Error calling method on NPObject!))

 

This just suddenly happened 4 weeks ago, been on the phone with them, they say they've been having trouble with Mozilla (except I have the same issue with Explorer - and both are fully updated) and that's that. No further help. I guess they don't want this house's business anymore

Official Employee

Re: $ weeks, can't sign into Xfinity to watch TV online - no help from Xfinity

I'm sorry you're having trouble. That's quite an error message!! 

 

At the very end you wrote "Error calling method on NPObject" which I Googled. Speculation from others getting this message (not specific to the XFINITY TV website) is that it is a Firefox error related to Flash plugin.  

 

There are 2 things I'd recommend: 

 

  1. Install Google Chrome and see if that works (it has a version of Flash built in)

 

If that doesn't work or you don't want to try Chrome browser:

 

  1. Uninstall the Flash plugin: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
  2. Reinstall the Flash plugin: https://support.mozilla.org/t5/Manage-preferences-and-add-ons/Install-the-Flash-plugin-to-view-video...

Best,
ComcastDan


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