Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,425

members

543

online

36,040

topics

Top

viewing On Demand internationally on a laptop

New Poster

viewing On Demand internationally on a laptop

my husband is on a business trip in the philippines and was trying to access the On Demand and it wont play. The error msg he's getting is "video not available" is there any way he'll be able to access that? Hes able to get in his email tho.

Cable Expert

Re: viewing On Demand internationally on a laptop

The distribution deals prevent Comcast from streaming shows outside the US. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: viewing On Demand internationally on a laptop


jaz4rinna wrote:

my husband is on a business trip in the philippines and was trying to access the On Demand and it wont play. The error msg he's getting is "video not available" is there any way he'll be able to access that? Hes able to get in his email tho.


As JayInAlg said, Comcast unfortunately does not have the rights to stream content internationally. If you are physically located outside of the United States, you will be unable to watch videos on our site. 

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 1019 views
  • 2 kudos
  • 3 in conversation