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videos playing in google but not xfinity

Regular Visitor

videos playing in google but not xfinity

I can get videos to play in google but not xfinity top videos of the day.

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Official Employee

Re: videos playing in google but not xfinity


Cardboy wrote:

I can get videos to play in google but not xfinity top videos of the day.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, are you getting an error message or a blank screen? Please be as specific as possible with this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: videos playing in google but not xfinity

I am getting no error message.Videos play when I open up google, but when I use the xfinity browser, when I go to play the Top  Videos on the home page, they will not play unless I go to full screen mode.

 

 

 

My Zip Code:61032My Cable Provider:Comcast Freeport DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:98.214.8.252My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C; BRI/1; BRI/2; InfoPath.3; AskTbORJ/5.15.4.23821)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10329.0My flash version:11.3 r300Javascript:enabled

Cookies:enabledMy Account Information

Primary Account: True Provider Codes: bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, g, ak, cb, ch, ar, aw, e, aj, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, c, bo, cj, bt, cc, f, m, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

 

Official Employee

Re: videos playing in google but not xfinity


Cardboy wrote:

I am getting no error message.Videos play when I open up google, but when I use the xfinity browser, when I go to play the Top  Videos on the home page, they will not play unless I go to full screen mode.

 

 

 

My Zip Code:61032My Cable Provider:Comcast Freeport DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:98.214.8.252My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C; BRI/1; BRI/2; InfoPath.3; AskTbORJ/5.15.4.23821)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10329.0My flash version:11.3 r300Javascript:enabled

Cookies:enabledMy Account Information

Primary Account: True Provider Codes: bw, s, d, al, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, g, ak, cb, ch, ar, aw, e, aj, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, c, bo, cj, bt, cc, f, m, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

 


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Please post so people with similar questions may benefit.
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Regular Visitor

Re: videos playing in google but not xfinity

I have tried other browsers and then went to the xfinity home page and the Top videos do play by doing that.

 

 

Tom

Official Employee

Re: videos playing in google but not xfinity


Cardboy wrote:

I have tried other browsers and then went to the xfinity home page and the Top videos do play by doing that.

 

 

Tom


There is something with your IE 9 web browser that is preventing videos from playing videos. Try uninstalling and then reinstalling IE 9 and watch a video again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Community Icon
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Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
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New Poster

Re: videos playing in google but not xfinity

This seems to be the patent answer for the plethora of complaints concerning "top videos flash on and off" and the solution should be a slam dunk when intructing how to correct this. Why is it when I use Google Chrome explorer and then sign into comcast top videos, they play, but the audio is extemely low, but again, they play. Xfinity is a joke.

 

Also while I have your attention, xfinity will not let me load my google search bar on the home page. Sounds like a bit of software blocks are preventing users from getting their preferred sites and information. I suggest you correct these errors before you lose additional customers.

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