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upgrade xfinity video player?

Regular Visitor

upgrade xfinity video player?

when i try to watch CNN live news video on demand, I get this:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

--I've tried reinstalling silverlight, but same deal..

-- How can I upgrade video playerr?????

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Official Employee

Re: upgrade xfinity video player?


finalfront wrote:

when i try to watch CNN live news video on demand, I get this:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

--I've tried reinstalling silverlight, but same deal..

-- How can I upgrade video playerr?????


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: upgrade xfinity video player?

here's the info u requested:   My Device Information My Zip Code: 02537 My Cable Provider: Comcast Plymouth Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 65.96.238.40 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Media Center PC 5.0; SLCC1) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (3138 Bytes) Time Information My Clock Time: Tue Dec 4 13:40:40 EST 2012 Server Clock Time: Tue Dec 4 13:40:40 EST 2012

My Account Information Primary Account: True Provider Codes: s, bq, ce, cd, cf, g, ak, aw, ar, cg, au, bv, b, u, cr, c, br, bt, cm, h, ad, bw, d, al, ci, a, y, bx, bb, bc, cp, bu, by, cn, bs, at, ct, cb, ch, cs, e, aj, bz, bm, co, bl, bk, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Regular Visitor

Re: upgrade xfinity video player?

http://xfinitytv.comcast.net/live/network/hln  is url i'm trtying to watch

Official Employee

Re: upgrade xfinity video player?


finalfront wrote:

here's the info u requested:   My Device Information My Zip Code: 02537 My Cable Provider: Comcast Plymouth Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 65.96.238.40 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Media Center PC 5.0; SLCC1) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (3138 Bytes) Time Information My Clock Time: Tue Dec 4 13:40:40 EST 2012 Server Clock Time: Tue Dec 4 13:40:40 EST 2012

My Account Information Primary Account: True Provider Codes: s, bq, ce, cd, cf, g, ak, aw, ar, cg, au, bv, b, u, cr, c, br, bt, cm, h, ad, bw, d, al, ci, a, y, bx, bb, bc, cp, bu, by, cn, bs, at, ct, cb, ch, cs, e, aj, bz, bm, co, bl, bk, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: upgrade xfinity video player?

using Chrome it says i need to download silverlight, but when i click the link and go thru the process it stops and says i already have latest version.  I diod try unistallinga nd reinstalling anyhow, but same message

Official Employee

Re: upgrade xfinity video player?


finalfront wrote:

using Chrome it says i need to download silverlight, but when i click the link and go thru the process it stops and says i already have latest version.  I diod try unistallinga nd reinstalling anyhow, but same message


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: upgrade xfinity video player?

works on Chrome now, but not IE9..  very wierd...  cant deal with this anymore

Official Employee

Re: upgrade xfinity video player?


finalfront wrote:

works on Chrome now, but not IE9..  very wierd...  cant deal with this anymore


For IE9 64-bit to be compatible with Windows 7, you will need Service Pack 1 installed. If you do not want to install the service pack, please use IE9 32-bit or any other supported browser.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: upgrade xfinity video player?

serviuce pack 1 for win 7 is installed already (back onn 4/2011)

Regular Contributor

Re: upgrade xfinity video player?

Welcome to my world of not wanting to deal with it anymore.  Is getting a stable platform too much to ask?

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