Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








unbelievable bad customer service

New Poster

unbelievable bad customer service

I severly hate comcast at this point that new xfinity one is bull sh!!! i havent had a day go by where i wasnt looking at black screen, loading xfinity call comcast error message 300dku or something I am without a doubt seeking a new provider


Re: unbelievable bad customer service

Absolutely agree.  I've had Comcast only 2 weeks.  The screen pixelates.  Sound drops.  Program burps, jumps skips.  I called customer service and waded through the menus only to get cut off.  Then I called back.  The rep now keeps saying "hmmm" and says "My computer doesn't have your information.  I see your address.  Hmnm... Hmmm..."  I finally said, "Why do you keep saying hmmm."   He finally put me on hold, came back and said, "I don't know how to help you.  I need to transfer you."

This is by far the worst cable provider I have ever used.  No wonder I avoided them for a decade.  I'm about ready to enact the 30 day guarantee, get my money back and go to UVerse or satellite.


Wow.  Everything I've heard is true about how bad Comcast is. 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation