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unableto watch certain videos

New Poster

unableto watch certain videos

I am unable to watch Big Brother, Under the Dome and Scandal I have the latest flash player there is please help,

 

thanks

Official Employee

Re: unableto watch certain videos


mozzell wrote:

I am unable to watch Big Brother, Under the Dome and Scandal I have the latest flash player there is please help,

 

thanks


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 


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Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

New Poster

Re: unableto watch certain videos

I did that and now its taken me to user device information ther is no option to copy and paste any information

New Poster

Re: unableto watch certain videos

This is what its saying.

 

This video cannot be displayed

Sorry this video is currently  unavailable (Error564)

Please check back soon

Official Employee

Re: unableto watch certain videos


mozzell wrote:

This is what its saying.

 

This video cannot be displayed

Sorry this video is currently  unavailable (Error564)

Please check back soon


Error 564 is most likely a bandwidth issue on your end.

 

Where are you trying to watch videos from? (Home, Work, Public Wi-Fi, etc.)

Are you on a wired or wireless connection?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: unableto watch certain videos

I'm unable to watch CNN video on my computer.  Recently, the video plays but then I get the error 564 code. In the past I had no problem.

New Poster

Re: unableto watch certain videos

I work from home using wire internet connection but it does it even when I am not connected to my jobs network

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