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unable to access tv.xfinity.com on my laptop….

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unable to access tv.xfinity.com on my laptop….

Tyring to watch my dvr recordings through my laptop on safari on a mac...


I go to tv.xfinity.com


type in my password


then it gets stuck at tv.xfinity.com/adding-device


with a blank green/blue screen.


Any idea how to fix?


I have dvr service & cloud enabled

Problem Solver

Re: unable to access tv.xfinity.com on my laptop….

Have you tried a different device or computer to connect to the XTV portal, just to test that your connection to the portal actually works?  Have you tried a different browser on your Mac?  Have you done the typical "clear your cache" on Safari?  Is this the first time trying to connect this Mac to the portal?

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