Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,640

members

566

online

29,378

topics

Top

trouble streaming on google chrome sound ok black screen

New Poster

trouble streaming on google chrome sound ok black screen

I am streaming on Google Chrome and getting sound but no video/only black screen.  Any ideas?

Service Expert

Re: trouble streaming on google chrome sound ok black screen


yruhatein wrote:

I am streaming on Google Chrome and getting sound but no video/only black screen.  Any ideas?


Since Google uses its own internal verions of Flash, go into settings>>> Help and see if you need an update to your version of Chrome.  This has helped many other users in the past with the same issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 520 views
  • 0 kudos
  • 2 in conversation