Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,578

members

1,025

online

36,613

topics

Top

thePlatform PDK

New Poster

thePlatform PDK

I have no idea is this is a problem unique to my system, or if everyone has this issue.

On the xfinity home page, I get links that refer me to a page that shows little news items, interest stories, etc.

However, using google chrome, all I get is audio, no vidio.

It seems to work just fine using Firefox. Watching the video's is not the issue, I am curious if there is a fix or work around to allow the video to play on chrome browsers.

If it helps, I notice, the app is the Platform PDK.

Any feedback on this is appreciated.

New Poster

Re: thePlatform PDK

Apparently, the following information is relavent:

My Device Information

My Zip Code:
32189
My Cable Provider:
Comcast Welaka Digital
Use Dac:
False
My Conroller ID:
133
My Map ID:
231
My Persona ID:
8378
My myDVR Manager Status:
Not Installed
My Set Top Box Names:
Not Installed
My Watchlist setup:
True
Facebook Watchlist Syncing:
Facebook Connect:
My public IP address:
2601:345:4202:2510:9094:38ba:3c90:E1a0
My operating system:
Windows - Undefined
My web browser:
Chrome 51 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/51.0.2704.103 Safari/537.36
My system type:
Desktop Computer Or Other Device
My Silverlight version:
Unknown
My Flash version:
22.0.0
Javascript:
Enabled
Cookies:
Enabled (2842 Bytes).

Time Information

My Clock Time:
Thu Jun 23 2016 14:25:46 GMT-0400 (Eastern Daylight Time)
Server Clock Time:
Thu Jun 23 2016 14:25:57 GMT-0400 (Eastern Daylight Time)

My Account Information

In Home Authenticated:
False
Primary Account:
False
Provider Codes:
S, Jt, Gt, Du, Cy, Fk, Kf, Ep, Eq, Hc, Dm, Cq, Dd, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Jg, Gf, Bu, By, Bs, At, Em, Kg, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ki, Ka, Ce, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Jo, Ju, Is, Au, Ew, Ed, B, Go, Dj, De, Kb, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Jj, Co, Jr, Gh, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Ir, Jq, Ia, Cr, C, Br, Fe, N, Ex, Jv, Ga, Fw, Ke, Fz, O, Bx, Bb, Bc, Fn, Ff, Jm, Dv, Fs, Ct, Cs, Kh, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Cj, Bo, Dn, Ft, Kp, El, Bq, Kd, G, Km, Jk, Aw, Je, Dc, Jl, Dl, Jw, Jn, Da, Im, Iz, Fq, Fl, Gs, Bv, Di, Fu, Cx, Dk, Dq, Fg, Fp, Ds, Eo, Gx, D, Ej, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Kc, Cc, Ji
Internet Subscriber:
True
Cable TV Subscriber:
True
Voice Subscriber:
True
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 381 views
  • 0 kudos
  • 1 in conversation