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stream problems with silverlight

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stream problems with silverlight

I cant watch a show xfinity online because it says upgrade silverlight plug in.  However, I have the proper silver light plug in confirmed and running. I have restarted the computer several times, I have uniinstalled then reinstalled the silver light several times.  I have refreshed the browser. When I try to play a show it says I still need to upgrade.  When I clicked on upgrade silverlight from xfinity website it says the file is corrupt.  Either way, I believe my silverlight is working fine as I can stream shows, movies, etc from netflix which also uses silverlight.  

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Official Employee

Re: stream problems with silverlight


qlbelle6 wrote:

I cant watch a show xfinity online because it says upgrade silverlight plug in.  However, I have the proper silver light plug in confirmed and running. I have restarted the computer several times, I have uniinstalled then reinstalled the silver light several times.  I have refreshed the browser. When I try to play a show it says I still need to upgrade.  When I clicked on upgrade silverlight from xfinity website it says the file is corrupt.  Either way, I believe my silverlight is working fine as I can stream shows, movies, etc from netflix which also uses silverlight.  


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

Windows users 

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: stream problems with silverlight

I completely uninstalled it then tried to re install the silverlight from the link you gave me.  It wont install and says extraction failed due to corrupt file.

Official Employee

Re: stream problems with silverlight


qlbelle6 wrote:

I completely uninstalled it then tried to re install the silverlight from the link you gave me.  It wont install and says extraction failed due to corrupt file.


Do you have any anti-virus software installed on your computer? Using this error message appears when there is a conflict.

 

Try disabling your anti-virus software and then download the link above.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: stream problems with silverlight

I have the same issue!! I have uninstalled, reinstalled, restarted, and even remove the registery entries inside my Win7 and installed again but still NO LUCK. I've tried this on Internet Explorer, Chrome, Firefox and all have same issues!

 

I logged into NETFLIX and no issues there. 

Seems like there is some issue with XFINITY TV using the SilverLight Plugin and not registering the video playback correctly.

 

This is very annoying, it was working fine for me about 2 weeks ago or less. 

Official Employee

Re: stream problems with silverlight


chgolou wrote:

I have the same issue!! I have uninstalled, reinstalled, restarted, and even remove the registery entries inside my Win7 and installed again but still NO LUCK. I've tried this on Internet Explorer, Chrome, Firefox and all have same issues!

 

I logged into NETFLIX and no issues there. 

Seems like there is some issue with XFINITY TV using the SilverLight Plugin and not registering the video playback correctly.

 

This is very annoying, it was working fine for me about 2 weeks ago or less. 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: stream problems with silverlight

http://xfinitytv.comcast.net/tv/Breaking-Bad/96341/2261858980/Hazard-Pay/videos

 

not sure about copying all the data to this open forum but let me know what are u looking for in specific. 

Frequent Visitor

Re: stream problems with silverlight

Official Employee

Re: stream problems with silverlight


chgolou wrote:

same issue when trying to view this:

 

http://xfinitytv.comcast.net/tv/Party-Down/101441/1689599680/Ep-110---Stennheiser-Pong-Wedding-Recep...

 


I need everything from "My Operating System" to "Cookies" for now.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: stream problems with silverlight

My operating system:Windows - UndefinedMy web browser:Chrome 21 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.60 Safari/537.1My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10516.0My flash version:11.3 R31Javascript:EnabledCookies:Enabled

Official Employee

Re: stream problems with silverlight


chgolou wrote:

My operating system:Windows - UndefinedMy web browser:Chrome 21 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.60 Safari/537.1My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10516.0My flash version:11.3 R31Javascript:EnabledCookies:Enabled


Try deleting your cookies and cache and then try again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: stream problems with silverlight

This sucks so much! I've done everything and still having issues, I tried this on another machine and have no issues. thx anyway! 

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