Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,413

members

927

online

29,330

topics

Top

standard definition is no longer available with on demand

New Poster

standard definition is no longer available with on demand

Shows I was able to watch with standard definition last week are now only available in high definition. I don't want to pay more to upgrade to HD. What's going on?

Service Expert

Re: standard definition is no longer available with on demand

Maybe the HD option has been selected in Settings.  Turn it off.

https://www.xfinity.com/support/cable-tv/x1-auto-tune-to-hd-channels/




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Service Expert

Re: standard definition is no longer available with on demand

adding.. I had this happen while on the road and only in a 3g cell area and it took a while to see why i could not select the SD (much lower bandwidth). Go to settings in the app, and turn off "play best available". after that you will see a choices screen on the stream app where you can select SD (by picking the one that is not HD). I'm not sure why the app doesn't know you don't subscribe to HD and will flag this situation to the Official Employees to look into.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: standard definition is no longer available with on demand

 

Ollieten, are you watching the show via the app or via your cable box?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: standard definition is no longer available with on demand

I am having a similar poblem with The Middle.  WHen I go to watch the episode from 10/24, it says I must upgrade my service as it is only available in HD.  I have neve had thos problem before and it is only with the particular show.

Official Employee

Re: standard definition is no longer available with on demand

 

Hello camfruh, do you see this issue on just the one show/episode or do you see the SD version missing on all of your on demand content? Have you tried rebooting your cable box? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 5 replies
  • 512 views
  • 0 kudos
  • 6 in conversation