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sound but not picture on SOME shows

Frequent Visitor

sound but not picture on SOME shows

Watching online I don't always get a picture.  
Right now have some Dr. Who eps playing but there is no picture.  
Other shows are fine

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Official Employee

Re: sound but not picture on SOME shows


littlebit123 wrote:

Watching online I don't always get a picture.  
Right now have some Dr. Who eps playing but there is no picture.  
Other shows are fine


Can you tell me what specific episoides you are referring to so I can further investigate this.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: sound but not picture on SOME shows

and yes, I am on a Mac, OS X, 10.6.8

Silverlight Version 5.1 (5.1.10516.0)

Official Employee

Re: sound but not picture on SOME shows


littlebit123 wrote:

and yes, I am on a Mac, OS X, 10.6.8

Silverlight Version 5.1 (5.1.10516.0)


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: sound but not picture on SOME shows

problem seems to have corrected itself for the moment (except the queue thing) 

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