Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








software update

New Poster

software update


I am not smart when it comes to computers so just bear with me. 


On my tv it is saying that software update file is avaliable proceed to network update menu.   Where is it located ... on the tv ,,, on the computer?  And how can I remove the yes and no boxes on the tv?  So I can watch tv as a normal person without the box on it? 


Please help. 

Problem Solver

Re: software update

Not a silly question at all, especially if you've never seen a message like that!


Press the OK button on your remote to accept the software update.

New Poster

Re: software update

i had the same issue.   I have found the solution and it is quite simple, but not very recognizible on the xfinity website!  you can type "comcast toolbar update" in your search engine, and it will lead you to a where you need to get the new comcast toolbar 3. this will replace your current toolbar. on the page there was no icon to click, so click below the update offer.

New Poster

Re: software update

it doesnt work.   It does everything it is not suppose to. 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 0 kudos
  • 3 in conversation