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setting up x2 remote with explorer 4250 box

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setting up x2 remote with explorer 4250 box

I have an old half broken xfinity remote (grey with red menu button). I was given a XR2 remote.  I have programmed it to the tv, however I cannot get it to work on my Explorer 4250 C box.  How do I, or can I even, fix this?

 

overly frustrated already... 

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