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service outage

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service outage

No service. Showing code # RDK-03004. Automated help says no service until Sunday 12/10 !!!! Does anyone know what this is about?

Accepted Solution

Re: service outage

Thanks for response. I followed the directions given on here about unplugging & resetting modem for error RDK-03004. I was very surprised when it worked!! Service restored!

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Official Employee

Re: service outage

Are you able to log into the my account app? You logged into the forums with a non-Comcast email address, if you can send me a PM with account info, I can take a look

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Frequent Visitor

Re: service outage

Thanks for response. I followed the directions given on here about unplugging & resetting modem for error RDK-03004. I was very surprised when it worked!! Service restored!

Frequent Visitor

Re: service outage

I unplugged X1 box etc, then unplugged & reset Wifi modem. Plugged everything back in & service restored. If I had believed auto response on phone, I would have had no tv until Sunday....and then what? Just happy it is working.

Official Employee

Re: service outage

 

Hi madrose42, I am glad that everything is working properly for you. Please feel free to reach back out to us if you need any further, have a good day. 


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