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remove charge on bill

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remove charge on bill

my better half has Parkinsons.   He has tremors.   I continue to try and educate him on the use of the remote but when he gets frustrated he simply starts punching anything and everything.     He couldn't get organized while hittine TV guide programs and on comes a pornography show.    He madly tried to remove it, kept hittingbuttons and now we have a charge for something we didn't order.  It happens every month.   There are all kinds of programs that i have to call about each month.


     I would like to go back to our old remote and our old box.  


Also, please remove the charge for my account.   Vivid 6 hour PVB

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