Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,632

members

1,497

online

29,998

topics

Top

remove charge on bill

New Poster

remove charge on bill

my better half has Parkinsons.   He has tremors.   I continue to try and educate him on the use of the remote but when he gets frustrated he simply starts punching anything and everything.     He couldn't get organized while hittine TV guide programs and on comes a pornography show.    He madly tried to remove it, kept hittingbuttons and now we have a charge for something we didn't order.  It happens every month.   There are all kinds of programs that i have to call about each month.

 

     I would like to go back to our old remote and our old box.  

 

Also, please remove the charge for my account.   Vivid 6 hour PVB

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 0 replies
  • 121 views
  • 0 kudos
  • 1 in conversation