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remote not working

New Poster

remote not working

X-1 box not responding to the remote, remote appears to be working

Regular Visitor

Re: remote not working

I am having the same issue on an upstairs TV that we dont use everyday.

 

Changed remote batteries.  

 

Will turn on TV and control volume.  Re-booted the system.

 

Remote does not seem to be communicating with XI HD box.

 

 

Service Expert

Re: remote not working

to both, look at the remote's LED colors when you press for example the UP channel button. is it red, green, or blinks red then green?




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Official Employee

Re: remote not working

Hello all, if your remote does not display a color at the top like (Rustyben) mentioned you may want to check the batteries again. If the problem is ongoing then we can ship you a new remote or you can pick up one from a local Comcast service center, here is some additional information that will be helpful in understanding how your remote works please click on this link to learn more. 


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