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remote control batteries: last only a couple of days

New Poster

remote control batteries: last only a couple of days

The pair of alkaline batteries used in my XR11 remote control die after about 3 days of use; I get a 'batteries are weak' message after about 2 days.  This amounts to about $100/year for batteries, in addition to the frequent upkeep!  By contrast, the Samsung remotes for my TV and DVD boxes last for months, and I don't remember any similar problems with the previous (non-XR11) Comcast remotes.  Is this normal or do I have a defective remote?

Service Expert

Re: remote control batteries: last only a couple of days


wayneewy wrote:

The pair of alkaline batteries used in my XR11 remote control die after about 3 days of use; I get a 'batteries are weak' message after about 2 days.  This amounts to about $100/year for batteries, in addition to the frequent upkeep!  By contrast, the Samsung remotes for my TV and DVD boxes last for months, and I don't remember any similar problems with the previous (non-XR11) Comcast remotes.  Is this normal or do I have a defective remote?


It is not normal....my XR11 batteries last for much longer than 6 months.   Your XR11 may need to be swapped out and you can do so at your local Service Center for FREE.  Locations can be found using this link:  http://customer.xfinity.com/service-center-locations





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Gold Problem Solver

Re: remote control batteries: last only a couple of days

This issue has been discussed in this forum before. Yes, you have a defective remote.


wayneewy wrote:

The pair of alkaline batteries used in my XR11 remote control die after about 3 days of use; I get a 'batteries are weak' message after about 2 days.  This amounts to about $100/year for batteries, in addition to the frequent upkeep!  By contrast, the Samsung remotes for my TV and DVD boxes last for months, and I don't remember any similar problems with the previous (non-XR11) Comcast remotes.  Is this normal or do I have a defective remote?


 

New Poster

Re: remote control batteries: last only a couple of days

I have the same issue. The batteries die after about two days with the newer box controller. We called Comcast and received a new controller but have the same issues. There must be a better solution than going through $100s of batteries
Service Expert

Re: remote control batteries: last only a couple of days


NJChester wrote:
I have the same issue. The batteries die after about two days with the newer box controller. We called Comcast and received a new controller but have the same issues. There must be a better solution than going through $100s of batteries

Did you try a replacement remote?  They are free at your nearest Xfinity Store.




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