Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,594

members

1,396

online

29,180

topics

Top

"watch on tv"l command not working oniPad

Frequent Visitor

"watch on tv"l command not working oniPad

for the last couple of days, I can't usethe iPad to change channels. It looks like it is working but won't connect. Is that a bluetooth connection? I have to sign out and sign in all the time to get legitimate listings, but I've done that, rebooted, updated the app, all to no avail.
Tags (1)
Frequent Visitor

Re: iPad xfinity tv request error

yeah, me either. not sure when it started, a few days ago? wondering if there's a bluetooth problem on the iPad...
Official Employee

Re: "watch on tv"l command not working oniPad


webwmnwest wrote:
for the last couple of days, I can't usethe iPad to change channels. It looks like it is working but won't connect. Is that a bluetooth connection? I have to sign out and sign in all the time to get legitimate listings, but I've done that, rebooted, updated the app, all to no avail.

Go to your settings page and make sure the correct DVR is selected.

 

If it is still not working, try deleting the app then reinstall it and try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: "watch on tv"l command not working oniPad

Finally it started working again. I don't have DVR service. I tried a lot of things so I can't be sure what finally did the trick.

 

That's the problem with a great app -- we get spoiled and then cranky when it doesn't work like we're used to!

 

But why do I keep having to sign out and then sign back in to get the correct listings? Again, I've tried everything else but that's the only thing that works.

Official Employee

Re: "watch on tv"l command not working oniPad


webwmnwest wrote:

Finally it started working again. I don't have DVR service. I tried a lot of things so I can't be sure what finally did the trick.

 

That's the problem with a great app -- we get spoiled and then cranky when it doesn't work like we're used to!

 

But why do I keep having to sign out and then sign back in to get the correct listings? Again, I've tried everything else but that's the only thing that works.


Try this and see if it sticks:

 

  1. Go to Settings on the bottom right of the app.
  2. Click Channel Lineup
  3. Instead of using the Comcast Recommended Lineup, click Add Location
  4. Make sure the zip code you manually entered is the one selected.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 4 replies
  • 1245 views
  • 0 kudos
  • 2 in conversation