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"Watch in HD" message - need to remove

Regular Contributor

"Watch in HD" message - need to remove

Ever since I got my new cable box, whenever I change channel (and other times, such as a new program on the hour or pressing "Info"), a "Watch in HD" message comes up.  If I accidentally hit "OK" during it, it tries to go to the HD channel.

 

However, I do not have HD service (which makes sense, since I don't have an HD TV) and the HD channels only provide audio, not video from this box (they provided nothing from my previous box).

 

If I enter a channel number too slowly and press OK, it picks up that HD option and switches to HD -- really annoying!  This is a REALLY bad design.

 

There should be a way to turn this off (Setup?) but if so, I can't find it.

Official Employee

Re: "Watch in HD" message - need to remove


CactusThorn wrote:

Ever since I got my new cable box, whenever I change channel (and other times, such as a new program on the hour or pressing "Info"), a "Watch in HD" message comes up.  If I accidentally hit "OK" during it, it tries to go to the HD channel.

 

However, I do not have HD service (which makes sense, since I don't have an HD TV) and the HD channels only provide audio, not video from this box (they provided nothing from my previous box).

 

If I enter a channel number too slowly and press OK, it picks up that HD option and switches to HD -- really annoying!  This is a REALLY bad design.

 

There should be a way to turn this off (Setup?) but if so, I can't find it.


Apologies for the issue and the experience that you described above. We need to get you a non-HD cable box or add the HD rate code to your account to make this feature "go away" or "work as designed". I have asked a colleague to review and work with you to make that happen. Thanks for your patience.  


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Official Employee

Re: "Watch in HD" message - need to remove

 

Hello CactusThorn, I am more than happy to assist you with getting this issue taken care of. First I will need to verify your account and we can talk more about your options, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Community Icon
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We ask that you post publicly so people with similar questions may benefit.
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Was your question answered?
Mark a Best Answer!solution Icon

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