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"This Video Cannot Be Played"

New Poster

"This Video Cannot Be Played"

When streaming video, playback keeps stopping and I receive this message: "This Video Cannot Be Played" with the numbers 8007 below...I cannot find this error code on your troubleshooting page, and it is happening with Chrome and Internet explorer. I have reset my modem and I have full signal for my wireless. The video will play for about 5 or so minutes and then stop and display the above message. 


Please advise on how this can be fixed.


Thank you.


New Poster

Re: "This Video Cannot Be Played"

I am having the same issue (with the same error number) on my laptop with windows 10 using firefox browser. I too have verified my connection, modem, bandwidth usage and CPU usage and tried different videos.


My 4 year old doesnt understand why he has to stop watching his show... please let us know.

New Poster

Re: "This Video Cannot Be Played"

I'll pile on here as well.  Have been streaming without issue unitl TODAY.   Now, every station I attempt to stream stops after a (very) few minutes, with this same 8007 Error ("Video cannot be played" and "Sorry <station name> cannot be played"). 


Again just started - no issue at all previously; and, no change in system confirg, setting, hardware, router, security / firewall, etc. - the system & network here remain as they were before when all was fine. 


Config is:  Lenovo workstation with 24GB RAM, running System 7 Professional (all current SPs and updates), streaming via Firefox (all current), hardline into Xfinity modem / router.  Last speed test, just now shows 125 Mbps download & 12 Mbps upload.  No other services (NetFlix, AMZN, Hulu) struggling; and, everything else healthy and happy - just you folks gakking. 


Final note:  This really stinks folks.  Appreciate someone from Comcast weighing in and resolving.  

New Poster

Re: "This Video Cannot Be Played"

everyone is getting

this message today because i have the same problem. They must getting ready to do away with online viewiing or there gonna start charging or i too am using firefox & that could be it.


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