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"This Video Cannot Be Played" error 0000

New Poster

"This Video Cannot Be Played" error 0000

"This Video Cannot Be Played" error 0000 showing up for all videos. What is the solution to this? Anybody else experiencing this?

Problem Solver

Re: "This Video Cannot Be Played" error 0000

Hello shahbhavik27,

 

I have reviewed your account and according to the notes this issue has been resolved. If you have any further questions or concerns, please do not hesitate to reach back out to us.




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New Poster

Re: "This Video Cannot Be Played" error 0000

I'm also experiencing this problem when trying to watch any show on Xfininty TV online. It displays "This Video Cannot Be Played" 0000. What is causing this/how can I fix it??? please help. thanks.

Problem Solver

Re: "This Video Cannot Be Played" error 0000

Hello hoganson,

 

I apologize for any inconvenience this issue may have caused you. What web browser are you using and the operating system of your device? Make sure that you are using a supported browser:

 

For Internet Explorer (version 8.x and above), Microsoft Edge, Safari (version 4.0 and above), Firefox (version 3.0.x and above) and Google Chrome (version 18 and above) browsers. After you have verified you are using a supported browser, you can try the following troubleshooting steps:

 

  • Verify the browser settings and configuration (clear cache, enable/disable pop-up blocker and disable proxy settings)
  • Clear cache, history, and temporary settings
  • Verify the security and privacy settings
  • Verify to permit Comcast access
  • Verify the LAN settings to correct to permit browsing
  • Bookmark http://www.xfinity.com or add to favorites
  • enable/disable the pop-up blocker/file download through the Information Bar
  • Clear and enable/disable the auto-complete settings
  • Set Internet Explorer as the default browser
  • Set http://www.xfinity.com as a home page; for IE 7.0 or higher, set http://www.xfinity.com as a home page along with multiple home pages
  • Reset IE to its default settings

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

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