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"Subscription Required" Error

New Poster

"Subscription Required" Error

I am unable to watch anything through XfinityGo on my computer, tablet, or phone. Everything has the little orange key next to it and it says "subscription required". I tried calling a service rep and the guy made no sense. Just rambled on about comparing last months bill to this months bill, but confirmed I am still a subscriber and should work. Also kept talking about a "mirgration error". 

New Poster

Re: "Subscription Required" Error

I am also having this error while trying to watch CNNGo and BBC World News. It's infuriating as we pay over 100$ for "basic" cable now.

Frequent Visitor

Re: "Subscription Required" Error

I am having the same issues plus when i go into the demand channel section there are channels missing like the cw abc etc

Regular Contributor

Re: "Subscription Required" Error

This problem has been coming and going for a number of months, some people have reported that when this happens it sometimes corrects itself within a day or two.


If the problem continues for more than a day or two some people have reported that they've had good luck calling the Application Department 877-599-1845, other people have also reported that some people at that number are helpful while others are not so you may need to call more than once to get someone experienced.


- Norm

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