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"Signal Strength: Low"

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"Signal Strength: Low"

When I choose  

 

Settings >>> Comcast Labs >>> Cable Signal Strength

 

and press "OK"  to run a signal test, I get a "Signal Stregth: Low" result.

I press "OK" again to "refresh" my signal and get the same result.

What cable is being tested?  The HDMI cable from the box to the TV?

The coaxial cable from the wall to the box?

The cable from Comcast to my residence?

And how can this be fixed? Man Sad

Bronze Problem Solver

Re: "Signal Strength: Low"


caskevin wrote:

When I choose  

 

Settings >>> Comcast Labs >>> Cable Signal Strength

 

and press "OK"  to run a signal test, I get a "Signal Stregth: Low" result.

I press "OK" again to "refresh" my signal and get the same result.

What cable is being tested?  The HDMI cable from the box to the TV?

The coaxial cable from the wall to the box?

The cable from Comcast to my residence?

And how can this be fixed? Man Sad


Its testing the signal from comcast to your box, not really the cable. Service call is the best way  to fix it, since it may be caused by connections/wires outside your house

Service Expert

Re: "Signal Strength: Low"


caskevin wrote:

When I choose  

 

Settings >>> Comcast Labs >>> Cable Signal Strength

 

and press "OK"  to run a signal test, I get a "Signal Stregth: Low" result.

I press "OK" again to "refresh" my signal and get the same result.

What cable is being tested?  The HDMI cable from the box to the TV?

The coaxial cable from the wall to the box?

The cable from Comcast to my residence?

And how can this be fixed? Man Sad


That test is for the signal to the X1 network....  only a TECH onsite can evaluate and make the necessary repairs to improve this.




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