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"Not Available For Mobile Viewing" Problem is back

Problem Solver

"Not Available For Mobile Viewing" Problem is back

Today I went to check my scheduled recordings on the https://xtv.comcast.net X1 PC app.  To my surprise it showed that I didn't have a single recording scheduled, and suggested I should add some.  The problem is I had just set my recording schedule for the entire week this past Sunday and knew I had at least 15 more recordings scheduled to record for the rest of this week.  So I went to the actual DVR and saw all the scheduled recordings were still there, but each one was marked "Not available for mobile viewing".  So I had to go through all 15 of the scheduled recordings and cancel them, then reschedule them.  That caused each of the "Not available for mobile viewing" messages to disappear.


This error has happened in the past and yet Comcast has yet to fix this.  If I didn't catch this error and fix it, none of those recordings would have shown up on the X1 cloud and I would not be able to view them on the PC.  I also find it pointless to call into Comcast and try to explain this issue, because I would most likely get the "canned response", i.e. "We need to send a signal to your box", "You need to power cycle your box", etc, etc, etc...  These errors are all on the Comcast side of the wire, and have nothing to do with my setup.

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