Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,092

members

1,405

online

36,346

topics

Top

promotions

New Poster

promotions

I have a promotion flyer that Comcast refuses to honor.  I have been on the phone with 13 different agents from five different departments and the local store for a total of 9 hours.  Two of those hours were on hold because the agent was tired of talking to me.  I am Frustrated!!!

Gold Problem Solver

Re: promotions

When the regular customer service reps can't resolve a problem, send an email to the team at "we_can_help@cable.comcast.com". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem

One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular reps.

You can also reach this group on Twitter at https://twitter.com/ComcastCares/ and on Facebook at https://www.facebook.com/Xfinity.

 

Insist that they honor the terms of the promotional offer.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 438 views
  • 0 kudos
  • 2 in conversation