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I have a promotion flyer that Comcast refuses to honor.  I have been on the phone with 13 different agents from five different departments and the local store for a total of 9 hours.  Two of those hours were on hold because the agent was tired of talking to me.  I am Frustrated!!!

Gold Problem Solver

Re: promotions

When the regular customer service reps can't resolve a problem, send an email to the team at "we_can_help@cable.comcast.com". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem

One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular reps.

You can also reach this group on Twitter at https://twitter.com/ComcastCares/ and on Facebook at https://www.facebook.com/Xfinity.


Insist that they honor the terms of the promotional offer.

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